Teller

Job Description

Job Description

Performs teller duties, both routine and complex accurately and professionally. Assists with customer inquiries/problem solving.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:

• Receiving and processing Teller transactions accurately and timely. Follows Bank procedures.
• Cross sells and/or refers Bank products and services. Interacts with customers to identify their needs. Works with appropriate areas of the Bank to refer customers.
• Verifies and balances assigned cash drawer. Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash drawer limits as required by Bank policy.
• Provides outstanding customer service for all types of customer inquiries and transactions. Includes accurate, professional, efficient service to all customers.
• Opens night deposit vault and ensures contents are processed using dual control at all times. Services ATM and processes ATM deposits.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Rents/grants access to safe deposit boxes.
• Compliance with bank policies and procedures and federal and state laws/regulations.
• Other duties as may be assigned.

REQUIREMENTS:

• High School Diploma Required
• 2 to 3 years of related cash handling experience and/or training
• Thorough product knowledge
• Skill in operating personal computer and various software packages
• Good communication skills, both verbal and written
• Sales skills
• Understanding of regulatory compliance
• Flexible and open to change
• Ability to maintain confidentiality