Lead Security Officer

We're Changing Entertainment. Come Join Us.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.We Love Our Work.Provide especially timely & knowledgeable service; and then someAlways find solutions to guests' problems. Use the guest's name when appropriateThank the guest and invite him or her backOversee scheduling, training, development, motivation and supervision of the security staff personnelAssist sick or injured patrons and employeesAssist Games and Slots department in removing drop boxesReport unsafe or hazardous conditionsAssist patrons and employees on directions and proper proceduresCheck identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of ageThis training will also include the awareness of the use of fraudulent iD'sPerform fills, credits, exchanges and marker transfers procedures for departments as neededEnsure that all proper procedures for Games Department are correctly implemented and maintainedDrive company vehicles to transport individuals to specified locations or to patrol company propertyMonitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premisesWrite accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrencesObtains witness statements when necessaryAnswer alarms and investigate disturbancesCirculate among visitors, patrons, or employees to preserve order and protect propertyMonitor surveillance equipment and alarmsSecurity Lead Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employeesSecurity Lead Officers will participate in drills consisting of all emergencies each quarterMust be able to physically stand for an 8 hour shiftResolve guest complaints and ensures that all areas of guest service are adhered toRespond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L'Auberge Casino and Hotel maintains its procedures and liability issuesSecurity Lead Officers will respond to all emergencies on propertyOfficers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arisesOfficers will attend quarterly drills covering all of the above noted emergenciesConduct training classes on various topics such as CPR, Fire Fighting and Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employeesBring Us Your Best.Must be at least 21 years of ageMust be able to obtain and maintain an active Louisiana gaming licenseMust obtain and maintain a current State Responsible Vendor PermitAbility to work under pressure by maintaining composure when exposed to stressExcellent writing skillsKnowledgeable in Microsoft Word & ExcelDemonstrated supervisor experience preferredBasic knowledge of civil and criminal lawsBasic knowledge of customer service and security experienceThese skills are typically acquired through a high school education or equivalent and two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the positionStay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment. Follow us.Equal Opportunity EmployerStarting Salary$17.50