Supervisor, Client Access

Job Description:

Job Title: Supervisor, Client Access
Location: Springfield, MO
Department: Client Financial Services Benefit Advocacy Services
Employment Type: Full-Time


Job Summary:
Join a mission-driven, collaborative team where your leadership directly improves the experience of patients, providers, and staff. As the Supervisor, Client Access, you will have the opportunity to lead a high-performing team, drive operational excellence, influence process improvements, and make a meaningful impact on access to care. We are seeking a motivated, organized, and people-focused leader who thrives on coaching others, improving workflows, and delivering exceptional service while supporting a culture built on compassion and accountability.


In this role, you will oversee the day-to-day operations of the Client Access team, ensuring policies and procedures are consistently followed while supporting strategic initiatives related to satisfaction, quality, and business performance. You will coach and develop staff, monitor performance metrics, collaborate with leadership, and implement process improvements that enhance both team effectiveness and the overall client experience.


This position offers...
• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more


Key Responsibilities:
• Lead and inspire the Client Access team by providing daily oversight, guidance, and support to ensure exceptional service delivery
• Coach, mentor, and develop team members through regular feedback, training, and performance discussions to support growth and success
• Monitor and review staff timecards, attendance, and time-off requests to ensure accuracy and accountability
• Facilitate ongoing team and individual development by identifying training needs and collaborating with leadership on educational opportunities
• Conduct annual performance evaluations, establish clear goals, and track progress toward achieving individual and team objectives
• Collaborate with leadership to design, implement, and refine processes that improve operational efficiency and client experience
• Analyze audits and reports related to check-in, intake, and scheduling accuracy to identify trends and drive improvements
• Conduct onsite observations to ensure workflow consistency, staff engagement, and adherence to standards
• Communicate updates, process changes, and key information clearly and effectively to staff and leadership
• Partner with internal stakeholders and external vendors to support innovation and implement cost-effective solutions
• Develop action plans with leadership to address performance gaps and support department growth


Education, Experience, and/or Credential Qualifications:
• High School Diploma or equivalent required
• Minimum of 2 years of management or supervisory experience preferred
• Previous customer service experience preferred


Additional Qualifications:
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Proficiency with computers and data entry/typing
• Ability to work independently while managing multiple priorities
• Valid driver's license, acceptable driving record, and current auto insurance required
• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprinting


Supervisory Requirements:
• Communicate organizational strategy and encourage active team participation
• Provide leadership across all aspects of department operations
• Support identification, development, and execution of strategic objectives
• Engage team members in achieving departmental goals
• Communicate organizational updates and changes effectively to staff
• Address employee concerns with professionalism, discretion, and HR partnership
• Champion change initiatives and lead implementation of new processes
• Foster a collaborative, team-oriented environment and encourage input from all levels


Physical Requirements
• Perform sedentary work, exerting up to 10 pounds of force occasionally
• Frequently use hands, fingers, and arms for typing and writing
• Sit for extended periods with occasional walking or standing
• Complete repetitive movements associated with computer-based work throughout the shift


Keywords: Client Access Supervisor, Healthcare Supervisor, Revenue Cycle, Team Leadership, Customer Service Management, Healthcare Operations, Staff Development, Process Improvement, Patient Access, Springfield MO


Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.