Customer Service Representative

Job DescriptionWe are looking for a friendly, reliable Tier 1 Technical Support Representative to join our team. In this role, you will be the point of contact for customers who need assistance with our products or services. The ideal candidate enjoys helping people, has strong communication skills, and is comfortable troubleshooting basic technical issues. This is a great opportunity for someone who enjoys problem-solving, learning new technology, and providing excellent customer service.This is an on-site position located in Warminster, PA. This position is M-F. The shifts available are 8:00am-4:00pm, 9am-5pm or 10am-6pm. This position pays $16hr.ResponsibilitiesProvide client support on a wide range of items.Respond to external or internal user requests for service and determine nature and extent of support needed.Provide support or refer to the appropriate staff member.Respond to client issues of all kind via phone, chat and email.Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.Respond to internal or external user requests for service and determine nature and extent of support needed.Provide support or refers to the appropriate staff member.Respond to software problems on site or over the phone, chat and/or email.Investigate error messages and determine resolution.Train users in startup, basic, and advanced use of our websites.Provide timely and accurate information to incoming client requests.Process client orders/changes according to established department policies and procedures.Required SkillsStrong time management and organizational skills.Proficiency in M.S. Office Suite including Outlook, Word, and Excel.Must be detail oriented.Must have excellent oral and written communication skills.Must have strong telephone skills and be able to work with a diverse population.Must be able to maintain confidential information and follow procedures for work processing.Must be able to manage multiple tasks or projects.EducationThe candidate we are seeking will have at minimum a high school diploma or equivalent.BenefitsVertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time offPaid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesRushBus scheduled service from Septa Bus Route 22 and Regional RailEmployee referral bonus programDiscounts through partnerships & neighborhood business programsAdditional InformationAll candidates are subject to a drug test and a background screening.Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.