Dental Consultant

Overland Park, KS • Clinical Operations Job TypeFull-timeDescriptionAria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.Working at Aria Matters!Job Summary:The Dental Consultant is responsible for supporting customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, demonstrating accountability for emergencies, and working with regional dentists. This position will serve as the main point of contact for escalated clinical operations, acting as a clinal expert.Essential Duties & Responsibilities:1. Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services2. Facilitate and manage all clinical-related emergencies3. Works closely with customer success team in coordinating extra stops for dental emergencies.4. High volume of phone calls with nurses and social workers.5. Calling responsible parties and going over dental consents.6. Delivers prompt communication via Salesforce Chatters, emails, and phone calls from all departments that require clinical explanation to the customer.7. Supplies detailed documentation for all communications in Salesforce.8. Performs other job-related duties and responsibilitiesEducation and Training:Three years of experience in dental related field or equivalent combination of education and experience.Other Qualifications:Problem-Solving — Identify and resolve problems promptlyCustomer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitmentsPlanning & Organizing — Prioritize and plan work activities and use time efficientlyQuality Control/Attention to Detail — Demonstrate accuracy and thoroughness; own monitor work to ensure quality and apply feedback to improve performanceProficient with Microsoft Word and Excel – Basic functionality in Excel and Word, including mail mergeAdaptability — Adapt to changes in a work environment, manage competing demands and deal with frequent change, delays, or unexpected events.Dependability — Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performanceTeamwork – qualities and abilities that allow you to work well with others during conversations, projects, meetings, or other collaborations.Process Improvement — Constantly seeking ways to optimize existing business processes to meet the best market standards and improve customer experiences.RequirementsPhysical Demands & Working Conditions:Work is performed in a typical office setting here in Overland Park, KS with minimal health or safety hazards exposure. Substantial time is spent working on a computer. Must be able to remain in a stationary position 50% of the time.The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or ability required. Reasonable accommodations may enable individuals to perform the essential functions successfully.#LI-KH1