Bank Operations Manager

Job Description

Job Description

We are looking for a hands-on Bank Operations Manager to lead daily back-office activities while remaining actively involved in core processing work in Minneapolis, Minnesota. This position oversees deposit, payment, business banking, and related operational functions to maintain accuracy, timeliness, and a high standard of client service. The role also works closely with internal partners to strengthen workflows, support product and process enhancements, and uphold regulatory and policy requirements across operations.

Responsibilities:

• Direct the day-to-day work of back-office banking operations.

• Guide team members through operational challenges, remove obstacles that affect service delivery, and create a responsive environment focused on client satisfaction and productivity.

• Monitor transaction processing to ensure work is completed accurately, on schedule, and in alignment with service expectations.

• Evaluate existing procedures, identify inefficiencies, and implement practical improvements that increase consistency, control, and operational effectiveness.

• Partner with other departments on new offerings, workflow updates, and operational initiatives to support business goals and smooth execution.

• Maintain current procedure documentation and ensure operating guidelines are clearly defined, accessible, and regularly updated.

• Perform quality reviews and oversight activities to reduce exceptions, strengthen controls, and address operational risk proactively.

• Reinforce compliance with applicable banking regulations, internal policies, and established procedures across all client transactions and team activities.

• Provide coaching, training, and tools that help employees follow standards, build knowledge, and deliver reliable results.

• Bachelor’s degree or comparable experience requiring strong attention to detail in banking operations, financial services, or a related field.
• At least five years of relevant experience in bank operations, payment processing, deposit services, or similar operational leadership work.
• Demonstrated success leading teams, improving performance, and achieving measurable business results in a banking environment.
• Solid understanding of banking products and transaction types, with knowledge of areas such as wire transfers, Fedwire, remote deposit, or positive pay preferred.
• Ability to analyze processes, recognize inefficiencies, and drive continuous improvement initiatives that enhance quality and productivity.
• Strong project management skills, including the ability to organize work into clear tasks, manage priorities, and deliver outcomes within deadlines.
• Effective collaboration and communication skills with the ability to build accountability, teamwork, and shared ownership across functions.