Store Operations Manager

About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit Work Location Type Onsite Req Number 334091 Compensation The anticipated base pay compensation range for this position is $57,300.00 – $95,600.00. This role is eligible for an incentive target of up to 10 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards And Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details As a Store Manager, you will manage all service related and operational goals for a specific branch (store). You will ensure execution of the Branch Network strategic vision and goals through demonstrated leadership in the areas of talent excellence, service, and cost to serve. You will report to the Manager, Branch Network or Sr District Manager. You Will Business Leadership Translates leadership and strategic direction for hourly branch team members Communicates and executes a sound business strategy to team members that embraces change management. Makes sound, fact-based business decisions to support the needs and objectives of the business. Lead the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within aligned branch locations. Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition. Takes measured risks while being mindful to balance service, cost, ethics and integrity. Operational Excellence Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities. Work with market leaders to identify potential solutions for growing counter and will-call volume. Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members. Effectively monitors controllable expenses to achieve the assigned expense target. Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects. Encourages all team members to look for improvement opportunities. Dedicates self and team to Operational Excellence by complying with all BBX standards. Leads a branch that proudly represents Grainger’s service and commitment to the customers and team members. Maintains safety and security for all team members and customers. Ensures the branch, surrounding landscape, and parking areas are properly maintained. Follows and enforces all local/state/federal laws and company policies. Talent Management Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company. Creates an environment for open, continuous, and proactive communication. Maintains an open mind to benefit from diverse thoughts and ideas. Supports, Writes, and Conducts performance review discussions to ensure that expectations/goals are set, monitored and executed. Coaches the growth and development of branch team members Ensures key people drivers of Selection, On-boarding, Coaching, and Rewards & Recognition are executed and support team member engagement. You Have Bachelor's Degree or equivalent experience Preferred 1+ years leadership experience Required Demonstrates the ability to implement initiatives, manage projects and demonstrate change leadership Possesses effective project management, planning and facilitation skills. Possesses effective time-management skills. Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers. Ability to assist in aligning effective cross-functional work groups to develop integrated plans. Excellent written and verbal communication skills, strong customer focus We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance. #J-18808-Ljbffr