Claims Research Specialist - State National

Join Us and Play Your Part in Something Special

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Responsible for managing recovery efforts, coordinating vendor activities and supporting asset disposition. Collaborate closely with customers, vendors and internal teams to ensure efficient operations, compliance with established procedures, and positive resolution outcome. Assessing borrower situations, negotiating payment solutions, and coordinating recovery or repossession activities when necessary.

Essential Functions:

• Manage and track repossession logistics, sale preparation, and asset disposition activities.
• Coordinate with auctions and third-party vendors to ensure timely and accurate handling of repossessed assets.
• Oversee account recovery processes, including payment negotiations and ACH management.
• Conduct inventory audits and analyze performance metrics to support operational effectiveness.
• Responsible for complying with state laws, policies and company procedures
• Other duties as assigned or required

Qualifications:

• Prior experience in loss mitigation, repossession, or auto finance preferred.
• Strong organizational skills with the ability to audit performance and interpret data.
• Excellent communication and negotiation skills, particularly in escalated customer interactions.
• Ability to work independently in a fast-paced, compliance-driven environment.
• Knowledge of Collateral Protection Insurance helpful
• Insurtrak knowledge is helpful Skills:
• Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required
• Typing of 45 wpm
• Good attention to detail
• Ability to multi-task
• Good verbal and written communication skills
• Good time management and organizational skills

Experience/Education:

• High School Diploma or equivalent required
• Previous experience working in a claims environment required
• 1-3 years of general office experience required

Work Conditions:

• May be required to sit for long periods of time
• May be required to file documents in standard filing cabinets, which can involve bending, reaching and stooping.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the View email address on click.appcast.io.

No agencies please.