Customer Service Representative

Job Description

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position at Burns Insurance Agency LLC , 500 S Central Ave, Marshfield, WI 54449 View phone number on ziprecruiter.com).

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients as well as new, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry experience preferred

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Retirement Plan

Evenings Off

Career Growth Opportunities

Tuition Reimbursement

• Process quotations, binders, certificates of insurance, new business, renewals, cancellations, endorsements, and first report of claims as needed.
• Maintain complete and accurate files and input necessary data on the company's agency management system
• Take premium payments from customers.
• Provideexceptional customer service.
• Provideon-going support to insurance clients as needed.
• Provide support to our Sales staff in obtaining, maintaining, and expanding business

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• A Property & Casualty insurance license will be required and with the right candidate, we can assist in obtaining the license.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.