Process Intelligence Senior Specialist

Job Description

The Process Intelligence and Experience Design organization serves as a strategic enabler of enterprise transformation. We bring end-to-end visibility to business processes, connect data and user insights to decision making and ensure that optimization precedes automation. Our mandate is to architect optimized, insight driven processes and experiences that deliver measurable business outcomes, enabling scalable transformation, digital acceleration and adoption.

As a Senior Specialist in the Process Intelligence team,you will interact with stakeholders globally to.

• Take responsibility and lead for elements of strategic project workstreams.
• Collaborate & Partner with stakeholders to gather, document, and analyse business requirements.
• Leverage knowledge of core systems to locate appropriate process data.
• Partner with data owners to identify data sources that can be leveraged in process models.
• Produce process models using relevant applications.
• Demonstrate process models and data driven recommendations to end users.

Key Responsibilities:

Business Process Modelling & Requirements Gathering

• Leads the modelling of current-state and desired business process scenarios, applying corporate modelling standards, definitions, techniques (e.g. BPMN - Business Process Modelling and Notation) and utilizing corporate sanctioned modelling tools (e.g. CPM - Celonis Process Modelling)

• Conduct analyses of current business processes to identify inefficiencies and opportunities for solutions that leverage AI, Automation or Process Intelligence technologies. Utilize process mapping and modelling techniques to visualize workflows.
• Collaborate with stakeholders to gather, document, and analyse business requirements related to automation, AI, and process initiatives. Facilitate and leads workshops, interviews, and surveys to elicit functional and non-functional requirements and turn them into testable User Stories.
• Coordinates with stakeholders to gain alignment & agreement on produced models supporting Engineering & Platforms teams.
• Captures relevant business context and process understanding to be leveraged for AI and/or Agentic AI solutions.

Business Process Architecture & Value Analysis

• Leads, develops, and analyses data driven POV/POC process mining models (simple single object digital twins) to validate assumptions on defined processes.

• Supports all phases of the development of business process digital twins ensuring deliverables are completed including defining, documenting, and ensuring traceability of requirements, SDLC documentation, user Acceptance Testing, validation of the identified data sources and data profiling of processes' digital footprints, sustainment activities to Digital Twins and their KPI Control Towers and associated assets resulting from process updates.
• Leverages their knowledge and experience of the process intelligence tool set of (1) process models (2) task mining and mapping and (3) digital twins, to lead analysing and documenting inefficiencies and improvement opportunities for defined business processes.
• Pinpoints, scopes and prioritizes the identification of process adherence to generate value opportunities and in the development of KPI's based on data points and business opportunity needs.
• Experience with data transformation concepts and ETL workflows to trace data lineage, validate process mining datasets, and translate business process requirements into data specifications.

Business Analysis

• Supports and leads core elements of the Software Development Life Cycle (SDLC) phases, including planning, design, development, testing, deployment, and maintenance. Create and maintain clear and comprehensive documentation throughout the SDLC process, including requirements specifications, design documents, test plans, and user manuals, ensuring all relevant information is accessible for current and future reference.
• Leads and collaborates with relevant teams to develop test cases and test scripts for automated and AI-driven solutions. Support user acceptance testing (UAT) to ensure solutions meet business needs.

Consulting, Stakeholder Engagement & Project Management Support

• Engage with stakeholders at all levels to communicate findings, present recommendations, and ensure alignment with business objectives. Maintain ongoing relationships for feedback and continuous improvement.

• Stay updated on industry trends and emerging technologies in Automation, AI, and Process Intelligence. Proactively recommend process improvements and automation opportunities that integrate AI capabilities.
• Leads the definition, documentation and execution of projects or sub-projects.
• Collates information and create reports to support strategy and change management efforts with stakeholders.

Qualifications:

• Bachelor's or higher in Mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science.
• At least 3 years of relevant work experience with demonstrated expertise in using information to analyse business performance, identify opportunities and solve problems.
• At least 3 years of business analysis, process design, or process improvement experience.
• High motivation, strong organizational skills, ability to work independently in a dynamic environment.
• Teamwork and collaborative focus, customer service oriented
• Excellent oral/written communication and presentation skills

More specifically, the candidate should have some or all of the following:

Skills & Experience:

• An analytical person: Strong analytical and problem-solving skills, and ability to work with incomplete or imperfect data.
• Collaborative: demonstrated experience applying excellent oral and written communication and inter-personal skills working with global and cross-functional teams towards common goals, realizing that the best results come from the combined efforts of teams
• Detail oriented: Pays close attention to the nuances of processes and requirements, ensuring accuracy and thoroughness in work.
• Knowledge of and experience with enterprise software systems or methodologies (e.g., SAP, information management practices, Six Sigma) is a plus.
• Persistent and driven: Demonstrated characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts to learning new knowledge and technologies.
• Passionate: passion for quantifying human-driven systems and exploring those systems using automation techniques.
• Resilient: Maintains a positive attitude and persistence in the face of challenges, adapting strategies as necessary to overcome barriers.
• Flexibility: Not only bring Process Intelligence expertise but also be willing to expand their skills into areas like User Experience, AI or Business Analysis based on Organizational needs.
• Data Analysis: Ability to drill into and interrogate data and create data visualisations.

Required Skills:
Business Enterprise Architecture (BEA), Business Process Improvements, Business Process Modeling, Requirements Management, Strategic Planning, System Designs

Preferred Skills:

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The salary range for this role is
$96,200.00 - $151,400.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.


Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
n/a

Job Posting End Date:
06/1/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.