Market Operations Manager

About Carvana At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle‑free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, and built a no‑pressure, no‑haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360‑degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our car haulers, or they will meet our customers at one of our coin‑operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video. About The Team And Position Carvana’s Market Operation department is known for its team‑oriented, fast‑paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. We thrive from each unique perspective and value diversity of opinions. What You’ll Be Doing Mom’s wear a lot of hats: they manage logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, and both mentoring and training programs. It can be an autonomous job that requires good decision‑making skills, but the growth potential is tremendous and you’ll always have a direct link to leadership at Carvana’s home office in Phoenix. In return for your hard work, you'll have an opportunity to work at one of the fastest‑growing and most creative technology companies around, helping us promote a life‑changing product and develop a world‑class team. Other duties as assigned. What You Should Have A Bachelor’s degree from an accredited undergraduate institution. At least five years of relevant experience in team leadership roles managing multiple employees. Experience handling logistics. Ability to operate in ambiguity with grace. Appreciation for differences of opinion. Skill to manage employee and customer experience, thriving in messy situations and making interactions rewarding for all involved. Ability to examine processes and develop creative solutions. Openness to change. Willingness to roll up sleeves, take on new assignments, and juggle many things at once. What We’ll Offer In Return Full‑time salary position. Medical, dental, and vision benefits. 401(k) with company match. A multitude of perks including student‑loan payments, discounts on vehicles, benefits for pets, and more. A wellness program to keep you healthy and happy physically and mentally. Opportunities to expand your skill set and share knowledge across the organization. A culture of promotions from within with a start‑up atmosphere allowing rapid career development. A seat in one of the fastest‑growing companies in the country. Other Requirements Must be able to read, write, speak, and understand English. Ability to walk/stand and sustain physical activity for extended periods (8+ hours). Requires high and low levels of movement, reaching, twisting, kneeling, crouching, climbing, balancing, and squatting. Requires grasping, carrying, lifting, pushing, and pulling items up to 50 lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires working in outdoor weather conditions. Must be able to stay in stationary positions for extended periods (up to 3 hours at a time). Frequent communication with customers and ability to exchange accurate information. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Equal Employment Opportunity Statement Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Disclaimer Please note this job description is not designed to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr