Customer Care Representative

Customer Care Representative

The Company is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company, with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at The Company, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, The Company employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about The Company.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining The Company family!

The Customer Care Rep I is the primary interface between the customer and The Company.

• Actively manage customer orders
• Work and interact with multiple intercompany departments
• Identify, investigate and research user questions and problems
• Assist external users of the organization's technical products or services by answering questions and solving problems involved in their use

Qualifications

• Bachelors Degree or 2 years of related experience
• Experience in the plumbing industry preferred
• Excellent interpersonal and communication skills
• Knowledge of MS Office software including Excel, PowerPoint, Word and Outlook

Salary Range: The compensation range(s) identified below are a good faith estimate of the salary expected to be paid as performed from these locations. Actual salaries may vary based on a variety of factors including but not limited to skillset, experience, education and training, and other relevant business and organizational factors. Most candidates will start in the lower half of the range.

• Competitive Hourly Rate - $20-24.83/hour
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Educational Reimbursement
• Matching Gift Program

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of The Company, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer Minority/Female/Disability/Veteran