Medical Scheduler

Our client, a leading company in the e-commerce and technology industry, is looking to hire a Customer Service Associate II in Tempe, AZ.

Job Details

Job title: Customer Service Associate II

Pay Range: $19–$20.22/hour

Shift: 40 hours/week, Monday–Friday for most shifts

Contract: 3-4 Months + with possibility of extension or conversion to permanent

Peak Season: December/January

Start date: 7th Dec

VIRTUAL INTERVIEWS TODAY via MS TEAMS

Key Job Responsibilities

The ideal candidate will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. Will be confident and organized and will know when and how to reach out for assistance. Has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (They don't pass the buck when it comes to customer issues). Finally, an they are supremely internet savvy and has high technical aptitude when it comes to online tools and research.

Basic Qualifications

• 1+ years prior Customer Service Experience

• Prior exposure and confidence in working with upper level management on a regular basis

• Ability to communicate professionally – with maturity and self confidence

• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork

• Strong familiarity with online shopping and research

• Ability to successfully complete pre-employment assessment and criminal background check

• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet

• High School Diploma or equivalent

Preferred Qualifications

• College degree or Diploma

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Benefits Disclosure: "Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."

Equal Employment Opportunity: Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment: Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations: We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.