Sr. AI/ML Engineer II

Role Description

As Sr. AI/ML Engineer II, you’ll support a Salesforce-centered modernization and digital transformation program. This role will design, develop, and deploy AI-driven Salesforce applications, autonomous agents, intelligent workflows, and decision-support capabilities that accelerate mission outcomes through automation, predictive insights, and human-AI collaboration.

The ideal candidate will combine their expertise with hands-on experience implementing Agentforce, Einstein AI, Prompt Builder, Data Cloud, and generative AI capabilities. This individual will be a key contributor within an AI-enabled development team responsible for rapidly delivering mission-critical solutions through intelligent automation, agentic AI, modern software engineering practices, and continuous innovation.

What you’ll do:

• Design, develop, and deploy AI-driven applications that improve mission effectiveness, operational efficiency, and user productivity.
• Develop autonomous and semi-autonomous agents capable of performing business functions, orchestrating workflows, retrieving knowledge, generating recommendations, and supporting mission execution.
• Implement AI-driven workflow automation leveraging Agentforce, Prompt Builder, Einstein AI, Data Cloud, and emerging Salesforce AI capabilities.
• Configure prompts, agent actions, grounding strategies, knowledge integrations, retrieval mechanisms, and orchestration workflows to deliver secure and effective AI solutions.
• Design and implement human-in-the-loop AI experiences that balance automation with governance, transparency, accountability, and mission oversight.
• Build AI-native user experiences that integrate conversational interfaces, intelligent recommendations, workflow automation, and decision-support capabilities directly into Salesforce applications.
• Develop integrations between Salesforce, Agentforce agents, enterprise systems, data platforms, and external AI services to support intelligent workflow orchestration.
• Design scalable architectures that combine structured data, unstructured content, enterprise knowledge sources, and AI reasoning capabilities.
• Develop reports, dashboards, analytics, and AI-driven insights leveraging CRM Analytics, Data Cloud, and enterprise data sources.
• Collaborate closely with Product Managers, Architects, UX Designers, Scrum Masters, and DevSecOps Engineers to deliver AI-enabled solutions aligned to business objectives.
• Leverage AI-assisted development tools and emerging technologies to accelerate software delivery, improve code quality, automate testing, and increase developer productivity.
• Ensure solutions align with security, governance, responsible AI principles, compliance requirements, and federal standards.
• Support Agile development activities including sprint planning, backlog refinement, code reviews, testing, demonstrations, and continuous delivery.
• Troubleshoot, optimize, and continuously improve Salesforce applications, AI agents, automations, integrations, and intelligent workflows.

Qualifications

• A master's degree in a specialized field plus a minimum of 1 year of applicable experience; or, a bachelor's degree in the specialized field plus 7 years of applicable experience; or, a bachelor's degree in any field with a minimum of 9 years of specialized experience.
• Ability to obtain a Public Trust suitability and fitness.
• Experience developing AI-powered solutions such as agentic workflows, intelligent automation, autonomous agents, and business process optimization using generative AI, LLMs, RAG, and enterprise knowledge integration.
• Experience integrating AI Agents with external systems using APIs, middleware, event-driven architectures, and cloud-native patterns, supporting enterprise modernization and cloud-based delivery initiatives.

Requirements

• This position may be required to travel once a quarter (5 Days).

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Parental Leave and dependent care.
• Flexible work arrangements.
• Professional development opportunities.
• Employee assistance and wellness programs.