Donor Care Specialist

Job Description

Job Description

Summary Statement

The Donor Care Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing. 

Responsibilities

• Contacts donors via the telephone and/or e-mail when called for further testing after initial recruitment. 
• Speaks with the donor and motivates with educational information on the donation process. 
• Seeks first contact support from donor advocates as necessary
• Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries. 
• Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers. 
• Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples. 
• Develops relationships with phlebotomy services and laboratories. 
• Documents all procedures and workflows and recommends process improvement. 
• Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research.
• Researches donors and calls associated contacts via social media. 
• Responsible for meeting individual and group Key Performance Indicators (KPI) 
• Other duties as assigned

Knowledge, Skills and Experience  

• Ability to prioritize work and multi-task effectively.
• Sales Experience preferred. 
• Excellent oral and written communication skills. 
• Outstanding interpersonal skills, phone etiquette and sense of business protocol. 
• Proficient with MS Office Suite, including Outlook, Word and Excel. 
• Strong problem-solving and troubleshooting skills. 
• Motivated and goal-oriented self-starter. 
• Flexible schedule and willingness to travel as needed. 
• Able to demonstrate high degree of compassion and sensitivity when dealing with donors and their families.