Detail Manager- Ferman Chrysler Jeep Dodge Ram & Buick GMC Wesley Chapel

Detail Manager

Automotive Detail Manager is responsible for overseeing vehicle cleaning, restoration, and finishing operations to ensure high-quality presentation. Manages detailing staff, maintains workflow efficiency, inspects completed work, and upholds company standards for cleanliness and customer satisfaction. Coordinates scheduling, inventory, and equipment maintenance while delivering consistent, showroom-quality results.

Job Responsibilities:

• Supervise, train, and lead detailing staff to ensure high-quality performance
• Assign daily tasks and manage workflow to meet deadlines and productivity goals
• Inspect completed vehicles to ensure they meet company quality standards
• Oversee all detailing services, including exterior washes, waxing, polishing, interior cleaning, and specialty treatments
• Maintain and enforce proper detailing procedures and safety protocols
• Schedule detailing jobs and coordinate with sales and service departments
• Monitor turnaround times and ensure timely delivery of vehicles
• Manage inventory of cleaning supplies, chemicals, and equipment
• Order supplies and ensure proper storage and handling of materials
• Maintain and service detailing tools and equipment
• Address customer inquiries, concerns, and complaints professionally
• Ensure a high level of customer satisfaction and service quality
• Track performance metrics such as productivity, efficiency, and quality scores
• Control departmental costs and assist with budget management
• Ensure compliance with environmental and safety regulations
• Train staff on proper chemical use and workplace safety standards
• Implement process improvements to increase efficiency and quality
• Maintain records of completed work and staff performance

Qualifications:

• High school diploma or GED required
• 35+ years of hands-on automotive detailing experience
• Prior supervisory or leadership experience preferred
• Experience in a dealership, body shop, or high-volume environment is a plus
• Strong knowledge of detailing techniques (washing, waxing, buffing, paint correction, interior cleaning)
• Familiarity with detailing tools, equipment, and chemicals
• Understanding of advanced services (ceramic coatings, paint protection film)
• Ability to identify paint defects and proper correction methods
• Proven ability to lead, train, and motivate a team
• Strong organizational and time-management skills
• Ability to multitask and manage deadlines in a fast-paced environment
• Excellent attention to detail
• Strong communication and customer service skills
• Ability to handle customer concerns professionally
• Experience with scheduling and workflow coordination
• Inventory management and supply tracking skills
• Basic computer skills for reporting and tracking performance
• Knowledge of safety procedures and environmental regulations
• Ability to perform physical tasks and lift 2550 lbs
• Comfortable working in various weather conditions
• Valid driver's license with a clean driving record
• Flexibility to work weekends or extended hours as needed

Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles. Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it's what makes us different. When you become part of Team Ferman, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement regarding income, responsibility and leadership, and a company with a history of strong ties to our local community and charitable partnerships. Ferman Core Values - Maintain Ferman Standard of Ethics at all times. Embrace a Winning Team SpiritBe PositiveLead by Example. Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You". Our Benefits & Perks Ferman is a leader in the automotive industry with benefits and perks like: Competitive salary commensurate with experience. Excellent growth and opportunities for advancement. Modern, state-of-the-art Service facilities. Paid training and education to achieve, and maintain, any job certifications required. 401K with company participation. Competitive Health, Dental, Vision and Life insurance programs for employees and their families. Short-term & long-term disability insurance available. HSA (health savings account). PTO (paid time off). Employee pricing for new & used vehicles, service and parts.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.