Implementation Specialist

Implementation Specialist

About Fishbowl


Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.


To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl's growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.


The Opportunity


Implementation Specialist are responsible for guiding the customer through the setup, training, "Go Live Plan", and successful usage of Fishbowl and all its supplemental products in their daily business operations. Manage the customers' expectations while providing support and knowledge to ensure best in class customer experience. Ensure the customer is prepared to successfully use Fishbowl software as quickly and efficiently as possible. Implementation Specialists at Fishbowl are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team.


Responsibilities

• Manage 15-20 Fishbowl customers through successful implementation of our software within 60 days or less
• Create and execute on "Go Live Plan" including communication of customer responsibility due dates via kick off call
• Maintain customer engagement through weekly check-ins ensuring progress on their "Go Live Plan" by answer questions, addressing concerns, and conducting onboarding training
• Collaborate with Account Managers and Customer Support to facilitate best in class customer lifecycle management
• Establish data hygiene on customer files in Salesforce verifying project status, updates, trainings and details of customer communication
• Administer customer training account through training videos and conduct follow up as needed
• Facilitate third party integrations (QuickBooks, Sharpe, SPS, etc.)

Required Qualifications

• 1-2 years customer service or account management experience
• Intermediate-advanced proficiency in Microsoft Suite (Excel & Outlook)
• 1+ years of project management
• Strong communication skills both verbal and written, strong interpersonal skills, and demonstrated attention to detail
• Ability and desire to deliver results through high-energy, can-do attitude, comfortable working in a fast paced and autonomous environment
• General accounting and QuickBooks knowledge

Preferred Qualifications

• 1-2 years' experience in training or implementation in a tech/software company
• Project Management Certification or deep understanding of change & project management
• Warehousing and Inventory knowledge
• Familiarity with report writing and database structure

Benefits

• Flex PTO policy with no accrual needed allowing employees the time they need away from work
• Multiple healthcare options to choose from including PTO and HSA options with matching company contributions to an employee's HSA account
• Paid parental leave
• 401K matching
• On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office

E-Verify


Fishbowl participates in the Electronic Employment Verification Program. Please visit for more information.


EEO


Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


ADA


Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.