Customer Service Specialist
Global Channel Management
About the job Customer Service Specialist Customer Service Specialist II needs 2 years experience Customer Service Specialist II requires: Jacksonville, FL /Lewisville, TX MS Office Customer care, support Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints. Provides a positive customer experience and enhancing relationships between customers and the company. #J-18808-Ljbffr
Vacancy posted 2 days ago
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