Mailroom and Document Processing Associate

Mailroom And Document Processing Associate

At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

The Mailroom and Document Processing Associate is a key member of Strada's Client Support Services (CSS) team. In this role, you'll support the end-to-end production workflow, ensuring client deliverables are processed accurately, efficiently, and on time. You'll work across inbound mail processing, high-speed printing, assembly, shipping, and inventory management. This position requires strong attention to detail, adaptability, and a team-oriented mindset.

Job Description

• Receive, sort, and prepare inbound mail by client requirements.
• Scan and validate documents using imaging equipment.
• Operate high-speed print devices and finishing equipment (cutters, folders, stitchers), ensuring quality output.
• Stage materials for production, gathering and preparing all required components for final assembly.
• Operate inserting equipment and perform manual assembly tasks including folding, collation, and insertion of personalized documents.
• Manage postage meters and complete reconciliation activities.
• Perform shipping and receiving tasks, including material validation, put away, order pulling, and cycle counts.
• Troubleshoot production equipment and perform light maintenance as needed.
• Maintain a clean, organized, and safe work environment.
• Collaborate with colleagues and management to meet production deadlines and adapt to changing workflow demands.

Requirements

• High school diploma or GED required.
• Basic computer proficiency (Microsoft Office, Outlook, internet applications).
• Minimum 2 years of experience in operations, production, or warehousing.
• Experience with production printing, automated inserting, or shipping/receiving preferred.
• Strong time management and organizational skills to handle fluctuating workloads.
• Effective communication skills, with the ability to escalate issues quickly and clearly.
• Demonstrated problem-solving skills and attention to detail.
• Ability to work both independently and as part of a collaborative team.
• Willingness to work a flexible schedule, with light overtime during peak production periods

Our Values

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.