Hotel Housekeeping Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a premier business-friendly and event-focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on-site Starbucks for a quick grab-and-go coffee located inside our Gift Shop. We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

The Housekeeping Manager is responsible for the daily leadership and oversight of the Housekeeping and Laundry departments at a 604-room, full-service Marriott property. Working in direct support of the Director of Housekeeping, this role ensures consistent delivery of Marriott brand cleanliness and service standards across all guest rooms, public areas, lobby spaces, and back-of-house laundry operations.

This is a Non-Exempt position scheduled for 45 hours per week, including weekends and holidays, with shift flexibility based on hotel occupancy demands. This position directly supervises a diverse team of 50-60 employees across multiple job classifications and is accountable for daily room inspections, workforce scheduling, payroll administration, incentive program management, budget oversight, and effective communication across all levels of the organization.

*Note: The property will be transitioning its Property Management System (PMS) to Power M this year. The selected candidate must be comfortable operating in the current PMS while adapting to the Power M platform. Resilience, flexibility, and fast learning are essential. The candidate may also support team training during the changeover period.

HOTEL HOUSEKEEPING MANAGER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING;

Housekeeping Operations

• Oversee the daily cleaning, servicing, and inspection of all guest rooms and public areas.
• Personally inspect 50-60 rooms per day to verify brand cleanliness and quality standards are consistently met.
• Manage room status accuracy in the PMS (and Power M upon transition) in close coordination with the Front Office team.
• Coach Room Attendants and Supervisors in real time based on inspection results; follow up on all corrective actions.
• Coordinate deep-cleaning projects and preventive maintenance walkthroughs with the Engineering department.
• Manage lost-and-found procedures in compliance with brand and property policies.

Laundry Operations

• Oversee all on-property laundry operations, including processing of linen, and terry for a 604-room property.
• Manage laundry production schedules to maintain adequate linen par levels based on daily occupancy and group demand.
• Monitor laundry equipment performance; coordinate maintenance and repair needs with Engineering promptly.
• Track linen and terry inventory, manage replacement cycles, and control loss and waste.
• Ensure proper chemical handling, OSHA compliance, and safety protocols are maintained in the laundry facility at all times.

Supervision & Staff Management

• Supervise 50-60 employees daily across all housekeeping job classifications: Room Attendants, Housepersons, Laundry Attendants, Lobby Attendants, and Housekeeping Supervisors.
• Build and manage daily and weekly work schedules using Hotel Effectiveness, aligning labor deployment with occupancy forecasts and productivity targets.
• Lead daily pre-shift briefings to communicate VIP arrivals, group activity, priority assignments, and operational updates.
• Recruit, train, onboard, and develop department employees; conduct performance evaluations and administer corrective action as needed.
• Support the Director of Housekeeping across all operational, administrative, and strategic department functions.

Payroll, Incentives & Work Records

• Process and close out weekly or biweekly payroll for 50-60 employees using Workday, ensuring accuracy of hours, overtime, and job classifications.
• Maintain accurate and up-to-date employee work records in Workday, including attendance, schedule changes, and performance documentation.
• Design and administer staff incentive programs tied to room inspections, productivity metrics, and guest satisfaction scores to drive performance and retention.

Budget & Cost Control

• Manage department labor costs in line with budget targets and productivity standards.
• Control supply and amenity inventory; manage par levels, ordering, and vendor relationships.
• Assist the Director of Housekeeping in preparing the annual operating budget and monthly variance reporting.

Communication, Meetings & Collaboration

• Communicate clearly and professionally with all stakeholders including hourly employees, coworkers, department managers, hotel leadership, guests, vendors, and contract labor.
• Attend and actively participate in leadership meetings and departmental meetings, representing the housekeeping department.
• Address and resolve guest concerns related to housekeeping and laundry in a timely, professional manner.
• Collaborate with Front Office, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.

This list is not all inclusive, additional job functions will be shared during interviews.


What are we looking for?

• Minimum 2 to 3 years of experience strictly as a Hotel Housekeeping Manager or Housekeeping Supervisor; Proven track record in a full-service or high-volume hotel (400+ rooms) preferred.
• Requires fluency in English and Spanish, including exceptional written and verbal communication skills in both languages.
• Excellent communication skills, with ability to interact professionally with employees, coworkers, managers, leadership, guests, vendors, and contract labor at all levels.
• Proven experience managing teams of 50 or more employees across multiple housekeeping job classifications, including on-property laundry operations.
• Proficiency with a Property Management System (PMS); must be willing and able to transition to Power M upon property changeover.
• Experience using Hotel Effectiveness or a comparable labor scheduling platform for building and managing work schedules.
• Demonstrated experience processing and closing payroll and maintaining accurate employee work records.
• Experience designing and managing employee incentive programs tied to performance and productivity metrics.
• Strong computer skills, including comfort with hotel systems, scheduling tools, payroll platforms, and standard office applications.
• Ability to attend and contribute to leadership and departmental meetings on a regular basis.
• This is a Non-Exempt position. Must be available to work a scheduled 45-hour work week, including weekends, holidays, and varying shifts based on hotel occupancy.
• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.

Preferred Qualification

• Experience in premium or luxury full-service or high-volume hotel (400+ rooms).
• Experience with WordDay HCM/HRIS System and Work Record Systems for payroll processing.
• Prior Experience within Marriott or a major branded hotel company; familiarity in brand standards requirements and quality audit processes.

Physical Requirements

• Ability to walk and stand for extended periods, more than 8 hours per day, while conducting room inspections and floor touts.
• Ability to lift and move up to 25-50 lbs occasionally (linen bundles, supply carts, etc.).
• Regular presence in the laundry facility, which includes exposure to heat, noise, and cleaning supplies.
• Must be able to access all areas of the hotel property, including back of the house corridors, stairwells, and laundry facilities.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.