Customer Care Agent

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. Commitment to Safety At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to creating a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. We are committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Work Details Work Type: Onsite - Monday through Friday Location: Memphis, Tennessee Headquarters - 711 N Front Street Work Hours: 8 am - 5 pm CST How You Will Make An Impact A Varsity Spirit Customer Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced environment. What You Will Do Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/ follow up, depending on the nature of the call. Utilize team approach throughout conversation referencing co‑working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base. Mail out catalogs and swatches daily. Answer customer service emails. Special project involvement. Proficient keyboarding skill. Ability to multitask in a high pace environment. Cross training with accounting and sales support. Reception coverage. Qualifications Knowledge/Skills/Abilities: Maintain a positive, encouraging attitude at all times. Excellent verbal and written communication. Task‑oriented and self‑motivated. Systems/Applications: Contact Center Management (phone system) Salesforce (CRM) OMS (Order Management System) AS400 JDEdwards Microsoft Office (Excel, Word, etc.) Education/Experience Associate’s Degree in Public Relations, Marketing, or English or equivalent. Prior experience demonstrating success in a Customer Service oriented position. Physical Requirements Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Comprehensive Health Care Benefits HSA Employer Contribution / FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short‑Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability. #J-18808-Ljbffr