Solution Architect
Yantran LLC
Solution Architect
We are looking for a ServiceNow ITSM Solutions Architect who can maximize the value of our Moveworks conversational AI integration and prepare ServiceNow for next-generation agentic AI adoption. This role is pivotal in driving platform improvements, closing gaps, and ensuring ServiceNow evolves into a future-ready solution that enhances employee experience and productivity.
Key Responsibilities
- Maximize Moveworks AI Value
- Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
- Drive adoption and optimization of conversational AI features to improve employee experience and deflection rates.
- Identify opportunities to expand agentic AI use cases across ITSM.
- Platform Readiness Strategy
- Identify knowledge gaps, request form gaps, and process inefficiencies limiting AI effectiveness.
- Strategize platform upgrades and evaluate new ServiceNow features.
- Develop a T+30/60/90-day feature adoption plan.
- Align roadmap with stakeholders, prioritize features, and secure organizational buy-in.
- Solutioning Delivery
- Design advanced fulfiller-side capabilities leveraging Predictive Intelligence and Now Assist.
- Collaborate with development teams to deliver projects in compliance with CRB and change management processes.
- Architect scoped apps for custom workflows as needed.
- Conduct POCs, demos, and training sessions to drive adoption.
- Collaboration
- Stakeholder Engagement
- Partner with other solution architects to define end-to-end enterprise solutions.
- Ensure roadmap execution is tied to measurable business outcomes.
- 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
- Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
- Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
- Experience in platform upgrades, feature roadmaps, and adoption planning.
- Excellent stakeholder management, communication, and change management skills.
- Ability to conduct POCs, training, and enablement sessions for technical and non-technical teams.
Qualifications
Vacancy posted 3 days ago
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