Sales Associate Keyholder

Overview About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand with a design philosophy rooted in modern, confident and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com. Store Name South Hill Responsibilities Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team. The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures. Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system. Performs overrides at checkout as needed. Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers. Follows company policies and procedures to ensure the safety of all associates and customers. Assists with product launch changes according to the company SOP. Delivers on all aspects of the customer experience model. Processes transactions quickly and accurately, reducing customer wait time. Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating issues and resolutions to Store Management. Drives credit and loyalty member programs by explaining benefits and encouraging participation. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 0-2 years in relevant role; minimum 6 months Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Customer service skills and ability to interact with customers Strong verbal and written communication with customers, sales leadership, and associates Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security, including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads Part-time associates may be eligible to receive paid sick leave, public health emergency leave, participate in the 401(k) and Roth 401(k) with Company match, and receive an Express merchandise discount. They may also participate in the Learn & Earn incentive program and choose voluntary benefits. Actual compensation offered is dependent upon factors including location, education, skills and experience. Pay Range $16.66 - $25.35 per hour Closing If you would like to know more about the California Consumer Privacy Act, click here. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any protected characteristic. PHOENIX hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or email View email address on click.appcast.io and let us know the nature of your request and your contact information. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Without a signed Master Service Agreement and HR approval, PHOENIX will not consider or approve payment to any third parties for hires made. #J-18808-Ljbffr EXPRESS