CRC Benefits - Digital Support Specialist (Hybrid)

Job Title

Enables sales growth through exceptional support helping internal and external users adopt and use CRC Benefits technology.

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you're part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Required Responsibilities

• Provides positive customer service to clients with a focus on self-service
• Services a product support platform, that includes but is not limited to chat, email, phone-based support, and online meeting & collaboration to guide internal and external users through any questions or issues that occur during the use of CRC Benefits technology
• Be comfortable with product, systems and technology in a continuously changing environment
• Identifies product and technology trends to management; works with IT and Marketing to further identify gaps or consumer trends
• Identifies and engages on opportunities to build relationships with team members and internal employees around product support and self-service
• Works within the guidelines of the processes, procedures, and Service Level Agreements
• Ability to adapt support based off the customers changing needs during support interaction, as well as, being able to learn new system process, feature and functions.
• Expert understanding of all customer facing products and the interaction to the corresponding departments within CRC Benefits.
• Ability to be an effective team member within a queue environment and spend multiple hours on the phone.
• Other duties as assigned by manager.
• Occasional long, irregular hours and possible travel.
• Ability to work overtime during 4th quarter busy time.
• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs.

Required Qualifications

• HS Diploma or GED equivalent
• 2 or more years of professional experience
• Prefer at least one (1) year experience in insurance, medical, or employee benefits
• Strong attention to detail
• Good organizational and follow up skills
• Type a minimum of thirty (30) words per minute with high level of accuracy
• Communicate effectively with internal and external customers, both verbally and in writing.
• Read, comprehend, and interpret job-related documents
• Manage multiple tasks simultaneously, and quickly adapt to changes in work assignments
• Experience with Microsoft office products including Word, Excel and Outlook as well as web browsers.
• Strong written and verbal communication skills.
• Ability to work with others on projects.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.