Customer Success Manager

Are you an exceptional Customer Success Manager — ateam‑focusedprofessional with acustomer‑firstmindset? Cardinal Services in Coos Bay, Oregon is currently seeking a Customer Success Manager to join our dynamic CustomerSuccessteam. We are only as strong as our people, and we take pride in building a team that values relationships, responsiveness, and operational excellence. In this role, you will be one of our front‑line customer champions, helping ensure our clients experience timely, accurate, and thoughtful support across the services we provide. You’ll play a key role in guiding client requests to the right solutions, coordinating across internal teams, and keeping customer workflows moving smoothly. If you are a true people person who enjoys problem‑solving, collaboration, and helping others succeed, Cardinal could be your next employment home. What You’ll Do As Customer Success Manager you’ll serve as a first point of contact for client needs and play a vital role in keeping our customer operations running efficiently. Responsibilities Serving as the initial contact for incoming customer questions and requests Assessing needs for urgency, complexity, and next steps Resolving requests within your scope of training and experience Initiating workflows Partnering closely with other Cardinal teams Ensuring clear documentation and smooth handoffsIdentifying bottlenecks and sharing feedback to improve processes We employ a shared Customer Success intake and workflow model . Responsibilities may rotate among team members as part of ongoing collaboration and growth. Qualifications & Experience A strong understanding of what it takes to build and support positive client relationships Previous experience in customer success, staffing, human resources, benefits, or a related field (HR experience a plus) Excellent communication and customer service skills developed through front‑line experience Strong judgment and problem‑solving abilities Comfort working with multiple requests and priorities in a team setting Computer proficiency, Microsoft Office, phone communication, and basic CRM or case‑tracking tools A genuine “customer‑first” attitude and willingness to collaborate Job Details Full‑Time: Monday through Friday, 8:00 am – 5:00 pm Starting Wage: $17.00 – $20.00 per hour, depending on experience Benefits: After 90 days, access to a comprehensive benefits package Health, dental, and vision coverage Paid time off 401(k) retirement plan Employer wellness plan contribution Clothing allowance Education and professional development #J-18808-Ljbffr