Advanced Specialist, Customer Success - Faculty Advisor - Business and Economics

Full -Time Faculty Advisor: MyLab – Quantitative Business (Economics, Accounting, Finance)

Description

The Faculty Advisor for Business & Economics is a key member of the Faculty Advisory Team within the Pearson North America Higher Education Customer Success Organization. They will strategically identify and partner with key course-level administrators, acting as a pedagogical and subject-matter expert on the alignment of Pearson digital products with instructors’ learning objectives and student outcomes. This particular position requires expertise and experience in teaching Quantitative Business -- Economics, Accounting, Finance, Business Analytics, Business Statistics -- at the college or university level. Please apply only if you hold at least a Master’s degree and college-level teaching experience in one of these fields

The Faculty Advisor will have expert-level knowledge of Pearson digital implementation models within courses related to their own teaching/research field and be able to extrapolate those skills into a variety of fields within Quantitative Business and further apply their mastery to related disciplines that utilize the same core learning tools. The Faculty Advisor must be able to investigate and respond to questions, offering responses tailored to specific audiences and purposes. They will develop and utilize a set of milestones to effectively track growth and success, using an established rubric and reporting template to facilitate these internal and external discussions. The Faculty Advisor will also collaborate with other teams to provide insights and feedback from the perspective of an instructor.

The Faculty Advisor will also be responsible for equipping faculty at pre-identified accounts with the necessary skills and information they will need to maximize the impact of the Pearson digital product in their course each term, which includes facilitating face-to-face and virtual trainings or workshops and/or creating implementation-specific product tutorials or videos to support proper rollout and usage. 

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. 

Responsibilities

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals 

• Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab

• Consult with customers on modifying or creating content

• Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed

• Consult with product teams to advise on products under development

• Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives.

• Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation

Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings. 

**Qualifications **

• Master's degree in assigned discipline area ( economics, a ccounting, finance, business analytics, business statistics, or a closely related quantitative business discipline ) is required

• At least 5 years of recent experience at thecollegiate level ( university, college, community college ) is required

• Power-user experience with Pearson MyLab preferred

• Additional business education or credentials a plus

• Experience at technical colleges, trade schools, or career and technical education centers a plus

• AACSB knowledge and experience a plus

• Online teaching experience preferred

• LMS Experience preferred 

• Experience with Copilot and other Generative AI tools a plus

• Ability to engage with international customers in different time zones a plus

• Experience presenting at conferences, department meetings, and events 

• High Achievement: Collegiate Teaching Award(s)

Primary Location: US-RE-Remote 

** **

Work Locations: US-Remote Remote 

** **

Job: Faculty Advisor (Customer Success)

** **

Organization: North America 

Employee Status: Full-Time 

Job Type: Standard 

** **

Shift: Day Job 

** **

Schedule: 40 hours per week; flexibility to accommodate teaching schedule may be possible

Salary: $68,000-73,000

Similar Job Titles – all in Higher Education Quantitative Business Disciplines: Instructional Designer, Learning Experience Designer, Curriculum Designer and Coordinator, Teaching and Learning Specialist

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. 

Hiring Process:

• Initial Interview with Human Resources Recruitment

• Interview with panel of Faculty Advisory Services Manager, Product Marketing Specialist, Product Management Specialist, and/or Product Management Director

• Work Sample Project: Brief video to train on an aspect of MyLab and video to promote a feature of MyLab

• Second interview with Faculty Advisory Services Manager, Faculty Advisors, and/or Product Marketing Specialist if necessary

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing View email address on click.appcast.io.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Higher Education

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 23079

#location