National Client Manager

Paws for Purple Hearts (PPH) and Bergin College of Canine Studies (BUCS) are seeking a  National Client Manager  to support our mission of “Helping dogs help people.” This role serves as the primary point of contact for U.S. Veterans and mobility-limited individuals seeking Service Dogs, Facility Dogs, or Senior Service Dogs.

Working from our global-standard facilities in scenic Canyonville, Oregon, the National Client Manager will guide clients through the entire process—from initial inquiry and application to dog placement and long-term follow-up support. The role plays a vital part in creating successful, lifelong human-canine partnerships that foster independence, trust, healing, and social connection.

This position also supports research, program development, curriculum advancement, and collaboration between PPH and Bergin College Of Canine Studies to continually improve service dog training and placement programs.

This position is responsible for working with those individuals interested in or having
obtained a Service or Facility Dog from PPH or BUCS:
The position includes:
1. Client requests for a Service or Facility Dog
a. Responding to requests for information regarding the obtaining of a Service or Facility Dog;
b. client’s understanding of and ability to complete the applications;
c. Reviewing client applications;
d. Conducting client interviews;
2. Client placements with a Service or Facility Dog
a. Helping match Service and Facility Dogs with clients;
b. Scheduling clients’ attendance at “team trainings” to obtain a Service or Facility Dog;
c. Helping with travel & housing to/at/from client training
d. Supporting clients during team trainings as requested;
3. Follow-up placement of a Service or Facility Dog
a. Supporting client-dog teams as they acclimate to the home environment and each other.
b. Conducting follow-ups of client-dog teams as required by ADI;
c. Serving as a conduit for communication between BUCS and PPH dog/client program
personnel;

4. Develop, upgrade, and implement services and materials that help manage client programs:
a. Researching and helping educate instructors in the latest findings and methods related to the
placement of Service and Facility Dogs with individuals with mobility limitations, mental
health issues or other disabling conditions:
b. Helping with curriculum development of the Service and Facility Dog team training:
i. Schedules and lecture materials
ii. Appropriate, new adaptations of, or innovative Service and Facility Dog
commands
iii. Incorporating evidence-based research methods in keeping with:
1. VA/DOD Clinical Practice Guidelines and ADI standards

c. Assist in creating a researchable design model for Canine-assistant Warrior Therapy(CAWT):
i. Implementing a data management system
ii. Identifying achievable measures to monitor outcomes
iii. Improving direct practices:
1. Contributing to the field
2. Enhancing the organization’s ability to access grants and funding.
5. Manage dog and client reports and files as per Paws for Purple Hearts and Bergin University of Canine Studies, and accreditation requirements;
6. Aid in the development of a network of supportive stakeholders to compliment and sustain the program;
7. Create local and national resource lists for staff:
a. To provide as referrals to clients who are in need of:
i. Canine care information
ii. Mental health or crisis support
b. To use as a general resource.
8. Other duties as assigned by the President/Chief Executive Officer or Program Supervisor.