Emergency Dispatcher

Job Title: Mobile Crisis Dispatch Team Lead (East Region) (Regular) We are hiring for: Mobile Crisis Dispatch Team Lead (East Region). If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Supervises and directs the work of MCM dispatchers and responders to provide quality services. Assists with incoming crisis calls and helps team members to triage and dispatch responders for quality and timely response. Provides clinical support to dispatchers and responders as needed. Responsibilities Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation. Participates in a first responder on-call system available to consumers and/or their natural support network on a 24/7/365 basis; coordinates first response resources according to consumer need and the PCP. Provides employees with individual‑specific training and training in the knowledge, skills, and abilities required by the population and age to be served. Includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems. Completes Service Authorization Requests as needed and ensures that current service authorization is in place prior to the provision of any service. Provides supervision to all Mobile Crisis East dispatch employees. Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development. Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service. Requirements Qualified Professional as defined by the service definition requirements: (a) an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing and who also has four years of full‑time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Candidate Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS); (b) a graduate of a college or university with a Master’s degree in a human service field and has one year of full‑time post‑graduate degree accumulated MH/DD/SA experience with the population served; (c) a graduate of a college or university with a bachelor’s degree in a human service field with two years of full‑time, post‑bachelor’s degree accumulated MH/DD/SA experience with the population served; (d) a graduate of a college or university with a bachelor’s degree in a field other than human services with four years of full‑time, post‑bachelor’s degree accumulated MH/DD/SA experience with the population served. Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being provided. General working knowledge of the human services delivery system in North Carolina. Valid driver’s license and auto insurance. Employee supervisory experience preferred. Experience with Electronic Medical Records (EMR) preferred. Pre‑employment screening: complete criminal background name check in registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities), drug testing, education verification and other credentialing based on position requirements. Proof of employment history or references (if required). Positions that require driving: proof of driver’s license, driver’s insurance, and vehicle, if required for providing transportation for individuals. Benefits Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday. Employee perks and discount program to help you save money. Paid Time Off (full‑time employees only). Health/Insurance (full‑time employees only). 401(k) retirement savings program. Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees). Training: Free CPR, first aid, and job‑specific training opportunities. Contract/contingent workers and interns do not qualify for any of the above benefits. EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. From inpatient care to community‑based services, from in‑home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. #J-18808-Ljbffr