Service Advisor

About this position Join the Best-One Team! Best-One Tire & Service in Madisonville is looking for a Service Advisor who is passionate about Creating Raving Fans by delivering exceptional customer service. If you have at least 1 year of experience in an automotive service environment, enjoy keeping operations running smoothly, while assisting customers, we want to talk to you! What You’ll Earn: Starting at $19/hr Why You'll Love Working Here: Top Pay - the more you know, the more you earn Paid holidays & vacations; closed most major holidays Home on the weekends Health/dental/vision insurance 401(K)- Company Match! Continuing education/training Uniform Program ...and being a part of a company that offers a career, not just a job! What You'll Do as a Service Advisor: Answer phones and greet and assist customers in a respectful and timely manner. Answering customer questions about service outcomes and consulting with technicians when necessary Create repair orders (ROs) with complete and accurate information. Present estimates and explain recommended repairs in a way customers can understand. Obtain customer authorization before additional work is performed. Order parts or coordinate with the parts department when necessary. Informing customers of changes in service or when their vehicle is ready to be picked up Review completed work with the customer and explain the invoice. Schedule future maintenance and recommend preventative services. Handle customer concerns or complaints professionally and work toward a resolution. What We're Looking For: Excellent communication and customer service skills. Must have at least 1 year of experience in the automotive service industry. Strong organization and time management. Basic automotive knowledge. Sales and relationship-building abilities. Ability to multitask in a fast-paced environment. Computer proficiency with shop management software. Ability to perform all job functions that require lifting and or carrying single items weighing at least 50 lbs., as well as functions and activities such as pulling, pushing, bending, standing, lifting, reaching, and stooping, kneeling, crouching, or crawling. Who we are: For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members. Our mission is simple: Create Raving Fans. And we know our success starts with our team members – our internal ravings fans. Requirements #J-18808-Ljbffr