Patient Service Associate- Duke Lake Norman PRN PT/OT

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123 beds, it offers a comprehensive range of medical services, including 24‑hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Job Summary Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management, and patient appointment scheduling. The position also involves customer service, message distribution, ancillary scheduling and preparation, and referral management. Hours PRN, as needed. Work Performed Prepare for clinic visits by reviewing next‑day patients and completing preparation activities. Enter pre‑visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collections bags. File history sheets, ancillary reports, and all other required patient record documentation. Return medical records. Attach HIPAA/Medicare documents to encounter forms. Check in patients upon arrival in the practice. Identify correct patient information in Maestro Care, verify demographic data, and edit as needed. Accurately identify the appropriate account for patient visits. Present and educate patients on required forms and obtain signatures as required by policy and procedure. Complete all Maestro Care check‑in files and manage alerts. Collect and post copayments and balances on accounts due. Imprint all patient‑specific chart documents and requisition/transmittal documents. Copy, file, and distribute insurance cards as indicated by procedure. Coordinate labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms, investigate missing forms, audit for completeness and accuracy, and batch for charge posting in Maestro Care. Schedule tests and procedures, complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies, determine the amount of cash to collect based on insurance plans, and check out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary or referring physician, and scheduling related tests. Answer telephone calls, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards. Knowledge, Skills & Abilities Strong verbal and written communication; basic PC and data entry skills; knowledge of medical terminology and telephone etiquette; demonstrated ability to organize and prioritize work; provide oral and written instructions; interact tactfully with customers; establish and maintain effective relationships; and apply departmental policies, rules, and regulations regarding patient information verification, payment collection, and record maintenance. Qualifications Education: Basic grammar and mathematical principles normally acquired through high‑school education. Experience: Minimum of one year of experience communicating and providing service to patients or the public, preferably in a healthcare-related field, and coordinating multiple tasks or activities. Degrees, Licensures, Certifications: N/A. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Equal Opportunity Employer Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, or military status. #J-18808-Ljbffr Duke Clinical Research Institute