Credit and Collections Analyst

Student Payments Collections Advisor (Temporary)

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

Hours will be approximately 8AM to 5PM, Monday through Friday with an occasional Saturday during peak season. This is a temporary role with an anticipated duration of 3 months.

Description

A Student Payments Collections Advisor plays a critical role in managing and recovering overdue payments from students who have outstanding tuition fees or other financial obligations to the Herzing University. The advisor's primary responsibility is to communicate with students, address their concerns, negotiate payment arrangements, and facilitate resolutions while maintaining a positive and supportive approach.

Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $20.54 to $27.78.

Requirements

• High school diploma or equivalent with 3-5 years of related experience; or associate degree or higher with minimum of 1-year related experience.
• Previous experience in student accounts, financial aid, collections, or customer service roles is beneficial.
• Excellent communication skills, both written and verbal, with a strong ability to convey complex information clearly and concisely.
• Empathy and patience when dealing with students facing financial difficulties.
• Strong negotiation and problem-solving abilities.

Responsibilities

Debt Recovery:

• Contact students with unpaid tuition fees or other outstanding financial obligations through various communication channels, such as phone, email, or text.
• Discuss the nature of the outstanding balances and offer solutions to help students meet their payment obligations, including setting up payment plans, exploring scholarship opportunities, or seeking financial aid.

Student Communication:

• Conduct all interactions with students in a friendly, empathetic, and professional manner.
• Provide accurate and up-to-date information about outstanding balances, payment options, and potential consequences of non-payment.
• Maintain positive relationships with students, offering guidance and support as they work to meet their financial obligations.
• Provide information on available resources and options for financial assistance.

Negotiation and Resolution:

• Negotiate payment arrangements or extensions with students based on their individual circumstances and Herzing University policies.
• Collaborate with students to identify potential barriers to payment and work together to find feasible solutions.

Documentation and Reporting:

• Maintain records of all interactions with students, including communication details, agreements, and any relevant notes, within the system of record.
• Generate regular reports for management, summarizing collection efforts, recovery progress, and outstanding balances.

Regulatory Compliance:

• Stay informed about relevant regulations and guidelines that govern student debt collection within the education sector.
• Ensure all collection activities adhere to applicable laws and ethical practices.

Conflict Resolution:

• Address and resolve student concerns, disputes, and inquiries professionally and in accordance with institutional policies.
• Escalate complex cases to appropriate departments and/or management when necessary to provide comprehensive solutions.

Collaboration:

• Collaborate with financial aid, alumni support, student services, and other relevant departments to ensure a holistic approach to student payment solutions.