Sales Service Supervisor

Job Details

Division: Nucor Rebar Fabrication Northwest

Location: Tacoma WA United States

Other Available Locations: N/A

Welcome to Nucor where our unique culture sets us apart. Joining Nucor means becoming part of North Americas largest steel and steel products manufacturer offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continents largest recycler. Our vibrant culture built on personal connections and teamwork empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety efficiency and meaningful personal connections define every day enriching both our teammates and the communities we serve.

Nucor supports its teammates with top-tier benefits like Medical Dental Vision and Disability Insurance 401K and Roth accounts Profit sharing Pay-for-performance bonuses Paid parental leave Tuition reimbursement Stock program Scholarships and more.

Purpose

Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.

Manage the detailing services and post-sale functions so that work assigned to the location is properly detailed and coordinated with customers. Coordinate outside detailing requirements and contracts with vendors. Supervise/train new detailers. Supervise detailers and ensure performance standards are being met. Ensure that the work environment is safe and encourages productivity and a quality end product.

Responsibilities

Taking Care of our Customers by leading the following post-sale functions across the division:
Detailing and Project Management - end to end coordination from order to cash.
Control financial aspects of contracts to protect the companys interest and maintain good relationships with
customers.
Oversee efforts to ensure Nucor Rebar Fabrication fulfills contractual obligations on the assigned projects.
Work closely with all departments actively support and drive our commercial strategy of creating value and getting paid through customer partnerships differentiated products and solutions profitable outcomes for our customers and high-level project management.
As an engaged member of the division management team lead develop and execute on the business strategies including safety quality cost productivity profitability and commercial excellence. This position will lead model nurture and advance the Nucor culture.
Produce monthly forecasting reports to see how well theyre doing in achieving post-sales targets and budgets.
Set objectives provide coaching and monitor performance of the post-sale team.
Assign all detailing work for the San Diego location to an appropriate detailer so that detailing can be done efficiently and in accordance with customers delivery needs.
Oversee the productivity and work quality of the detailers to ensure efficiency accuracy and quality of
presentation.
Manage the assignment of detailing to outside vendors so that high-quality purchased detailing is obtained at fair rates.
Manage the contacts between detailers and customers offices or job sites so that accurate information regarding delivery requirements is always at hand and so that problems can be resolved or avoided.
Review all change orders to contracts being detailed in-house or by outside vendors for
profitability ensure customers are properly advised of obtained approval and invoiced in accordance with contractual requirements.
Review all customer back-charges on contracts detailed in-house or by outside vendors; coordinate with sales personnel so that fair and reasonable settlements can be negotiated and so that similar problems do not repeat.
Review and approve all invoices from vendors (post-sale) as required.
Manage the performance appraisal process and recommend appropriate salary adjustments as needed for all detailing personnel.
Provide consulting services to other Nucor Rebar Fabrication locations as appropriate.
Manage the recruitment hiring orientation and training of new detailer employees and support personnel.
Keep apprised of any technological developments in detailing methodology and equipment and make appropriate recommendations to management so Nucor can detail as efficiently and effectively as possible.
Produce reports as requested by management.
Possess a thorough knowledge of CRSI and the Manual of Standard Practice.
Perform other duties as requested by the Branch Manager.

Minimum Requirements:

• Legally authorized to work in the United States without company sponsorship now or in the future.
• Vocational certificate in CAD design/drafting issued from an accredited school or college or equivalent.
• Ten years experience as a rebar detailer or equivalent industry experience

Special and Physical Demands:

Work schedule may include hours beyond the normal business day.
Travel will be required including an overnight stay as needed.
Must maintain strict confidentiality regarding personnel situations and certain customer and management information

Walking sitting standing bending.
Using hands to operate objects tools computers and other electronic equipment.
Lifting/handling computers and related equipment
Vision abilities including close vision and adjusting focus.
Moderate noise level

Nucor is an Equal OpportunityEmployer and a drug-free workplace

Required Experience:

Manager