Flagship Store Manager

Reports to: Vice President, Commercial Partnerships Location: Madison Ave., NY, NY Our Values Every day the energy, creativity and passion of Manolo permeates through our business. We believe in the artist and the artisan; we are innovative while still protecting our heritage. We strive for timeless beauty and quality craftmanship. We celebrate curiosity and believe in working proactively and being solution focused. We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence. We believe in making people smile. Purpose To drive sales generation through proactive outreach and client relationship building, delivering world class customer experience in the store. This is a leadership role where you will also coach, develop and mentor your team members. You will develop a store strategy to optimise profitability and grow the existing customer base while ensuring a high performing team with exceptional Manolo Blahnik ambassadors. This role work collaboratively with our other store managers, as well as customer service, retail merchandising, and appropriate head office teams to achieve and deliver commercial and operational excellence year over year. Key Responsibilities Leadership and mentoring Coach and mentor team members using clear communication, setting daily and weekly commercial objectives and individual sales targets. Demonstrate high levels of personal motivation and leadership to incentivize, inspire and drive a high performing team. Demonstrate professionalism and self-awareness with an open mind. Work with integrity and respect for others; create excellent team participation and ensure the team and boutique is presented to the highest Company standards. Work alongside your line manager, VP-Commercial Partnerships, to manage the delivery of product training and client service training. Responsible for networking, recruitment, evaluation, and development of the store team demonstrating effective succession planning whenever possible. Ensure all People and Culture (HR) policies and procedures are implemented and adhered to, resolving any staff issues effectively, working with the People and Culture to manage performance where required. Strategy and Analysis Provide feedback to the VP-Commercial and retail merchandiser regarding product assortments and volume to drive sales and exceed targets. Provide regular market studies including statistical analysis of competitors, assortments, price points and clientele (local, US and international) with a view to highlighting additional sales opportunities. Manage the collating, analysis, reporting and evaluating of sales, working in conjunction with the VP-Commercial. Commercial and Sales Provide training and coaching for team members to ensure they achieve and exceed their individual sales targets and KPIs. Record and update sales performance, such as sell-throughs, product feedback, trade feedback. Manage and prepare the two major seasonal sales events and additional sales events as may occur. Provide both analytical and qualitative feedback to wider business and commercial stakeholders. Drive and develop commercial performance of the boutique by identifying business opportunities in line with overall company objectives and policies. Adopt a proactive approach to customer acquisition, development, and retention. Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports. Develop and implement proactive action plans to deliver improvements. Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Work collaboratively with the Director of Communications and Events to plan and deliver regular events both in-store and externally. Client Experience Provide exceptional client experience and service; provide personalised and timely after-sales service to clients, dealing effectively with client complaints. Demonstrate high level of product knowledge (storytelling, features and benefits, etc.) and coach all team members. Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base and providing support to team members to ensure all sales opportunities are optimized. Develop relationships with surrounding businesses and brands to help grow and develop the MB business and assist in the management of special client events. Operational Excellence Champion retail excellence and ensure unwavering standards of presentation and service within the boutique are consistently in accordance with Company & brand standards. Ownership of all store operations including payroll, commissions, cash management, invoices, replenishment, sundries, and mandatory compliance trainings. Be accountable for, and educate team members on, effective implementation of merchandising guidelines, replenishment methods and housekeeping standards to ensure that the store is always represented at the highest level. Work with operations and retail merchandising to ensure effective management of stock layouts, rotations, recalls, Omni-channel / ecom fulfilment and stock take/audit preparation and execution. Work with head office facilities manager to ensure Health and Safety standards are met within store. Any other tasks as requested. Required Skills and Experience 10 years’ experience in a luxury retail management role, preferably flagship. Proven commercial awareness and business acumen within the luxury retail sector. Leadership: High level of accountability required with the ability to direct, motivate, and inspire people internally and externally. Experience of motivating and leading successful teams; coaching and mentoring. Strong and motivational team-building skillset to drive excellence in results and all aspects of client experience. Demonstrate evidence of planning successful events with communications teams. Operational: Excellent analytical, report-writing skills, accuracy, and attention to detail. Strong problem-solving skills with a strong, solution-based mindset. Ability to prioritise tasks and ensure delivery of results within tight deadlines. Proficient in Microsoft Office. Communication : Strong and effective presentation skills and ability to interface with a diverse range of people at all levels.Excellent levels of communication both verbal and written. You will be effective at managing relationships at both a store and head office level. Excellence : High level of finesse, professionalism, and excellence required in delivery of all tasks. Ambassador: Representing Manolo Blahnik products and values with passion, always acting as an ambassador of the house. The appointed candidate will be offered a salary within the range of USD$150,000 - $175,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: 4 pairs of Ambassador Shoes per year, to be worn during business hours 50% Employee Discount 15 days paid vacation, 2 personal days, 6 sick days, public holidays, PTO for your birthday Comprehensive health, dental and vision care plans 401(k) plan with employer match 2x external professional coaching sessions per year Enhanced family friendly policies ClassPass Our Commitment to Diversity, Equality, and Inclusion: Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. #J-18808-Ljbffr Manolo Blahnik