Service Assistant

Job Description

Job Description

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary
Service Assistants are responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables, as well as ensuring all areas are well-stocked and tidy. The Service Assistant directly supports servers and/or bartenders during service, performing any tasks necessary to ensure a high-quality guest experience.

Overview of Responsibilities

●       Provide guest hospitality; clear, clean, and replenish tables, settings, and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs at all needs

●       Aid waitstaff and bartenders as needed to perform guest related duties 

●       Ensure polished and clean presentation of all areas 

●       Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils. Perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time

●       Support servers by setting up and replenishing service stations, trash containers liners, and bus stations 

●       Maintain service areas, clean up spills as needed 

●       Fulfill guest dining requests as needed and facilitate communication of guest requests to servers

●       Make every effort to meet guest’s needs by either obtaining requested items for guest or communicating needs to server or management team

●       Greet guests upon seating and fill water glasses

●       Adhere to sanitation and safety policies

●       Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance

●       Perform all other reasonably assigned duties

Minimum Qualifications

●       Strong work ethic, team player, and exceptional guest service skills  

●       1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience

●       Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit  

●       Ability to navigate venue conditions, including tight spaces, dark room and loud environment

●       Polished presentation

●       Ability to take direction from others 

●       Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment 

●       Aptitude to resolve problems 

●       Ability to work both independently and in a team environment

●       Ability to work a flexible schedule including days, nights, weekends, and holidays

●       Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that  we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.