Clinic Support Specialist II- Rohnert Park

Job Description

Job Description

About us

Pain & Rehabilitative Consultants Medical Group

“We have built a system that’s dedicated to help providers focus on what they do best: Provide Excellent Care.”

Pain and Rehabilitative Consultants Medical Group is an industry leader in both Acute and Chronic Pain Management and has been serving Northern California for more than 25 years. The providers at PRCMG have dedicated their professional careers to providing cost-effective medical care of the highest quality, with a commitment to exceptional service. Our providers are constantly furthering their education on the techniques and approaches to promote the most advanced, comfortable, and personalized pain management care. Our professional team includes board certified providers in the fields of Pain Management, Anesthesiology, Neurology, Physical Medicine & Rehabilitation, Medical Acupuncture, Behavioral Medicine and Psychology, Physical Therapy and more. Using our proven collaborative team and multi-modality approach to pain management, we are able to extend exceptional service and provide the best treatment plan to our patients. Our ultimate goal is to relieve suffering, help patients effectively manage their pain, and improve their quality of life by educating them, increasing their functional capacity and optimizing their use of medical resources. PRCMG recruits the highest quality providers in the industry. Our board-certified & experienced pain professionals manage everything from acute to chronic conditions. Our services include medical management, functional restoration program, brain injury program, psychological services, acupuncture, neuro-diagnostics, and interventional pain procedures.

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Medical Receptionist/ Medical Assistant

Pain and Rehabilitative Consultants Medical Group is a well-established Bay Area Physical Medicine and Rehabilitation Medical Group seeking for a full-time Medical Receptionist/ Medical Assistant in the Sonoma county area.

Essential duties and responsibilities include but are not limited to the following :

• Provide outstanding customer service
• Greet patients and guests in a professional, friendly, and hospitable manner
• Check patients in/out, verify patient demographics, collect copayments, and update insurances as appropriate
• Answer, screen, and route incoming telephone calls with professional etiquette
• Answer routine inquiries and forward complex inquiries to appropriate personnel
• Schedule follow-up appointments for dedicated treatments
• Audit scheduled appointments for dedicated treatments
• Appointment coordination with internal teams
• Verify commercial insurance eligibility and benefits
• Process authorizations for HMO and Medicare office visits
• Keep waiting room neat and stocked with magazines and cups for water
• Perform a variety of other clerical and reception duties
• Responsible for rooming patients and maintaining efficient clinic flow
• Assist and anticipate the needs of the provider; Monitor and manage provider’s schedule
• Assist and anticipate the needs of the provider; prepare paperwork and documentation related to treatments
• Track and edit medical provider’s reports
• Obtain medical and/or diagnostic report(s) upon the provider’s request
• Perform secretarial duties for the provider such as documentation, sorting through mail, and filtering correspondences
• Triage, digest, and relay messages to the provider
• Perform inventory of medical supplies as well as make orders when needed.
• Perform various telephone duties as needed, which include speaking with patients as well as medical, insurance, and legal professionals
• Assist with patient education.
• Oversee medical equipment, assure their proper functioning, and transport to other facilities when necessary
• Maintain clean and well-stocked exam rooms
• Provide coverage for other members of the Back Office staff when needed, as well as assist with coverage in the Front Office
• Track, facilitate, and expedite the completion of medical forms
• Facilitate prompt filing of a Doctor’s First Report of Occupational Injury or Illness (DFR)
• Collect urine specimens from patients and perform preliminary urine drug screens as needed
• Ordering supplies for dedicated patient support services
• Preparing patient treatment materials
• Scanning and uploading paperwork related to patient treatments

Qualifications:

• Experience working in a medical office (e.g. medical office administrative assistant, medical assistant certification, etc.) is highly desirable
• 1-2 years verifiable experience as a Medical Receptionist or Medical Assistant, Bachelor's degree in biological sciences or a closely related field or Certified Medical Assistant
• Previous workers' compensation experience preferred
• Working knowledge of EMR systems preferred
• Must be detail-oriented, organized, and able to work well under pressure
• Reliable and self-motivated
• Exceptional customer service skills
• Outgoing and energetic personality
• Able to demonstrate a high level of professionalism
• Excellent phone etiquette
• Highly effective interpersonal, verbal, and written communication skills
• Dedicated to providing excellent service to all patients
• Strong organizational skills and the ability to multitask
• Exercised patience in a high-volume, high-stress environment
• Proficiency in Microsoft Office (primarily Word, Excel, and Outlook) required
• Type at least 40 wpm
• Excellent phone etiquette
• Bilingual in Spanish preferred
• Great team player

We offer a competitive benefits package (eligible 90 days after date of hire) including:

• PTO
• 8 paid holidays annually
• Medical, dental, and vision plan options
• Qualified retirement plan (eligible 1 year after date of hire)
• Hourly rates will be finalized based on equivalent experience

Job Type: Full-time

Benefits:

 

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

 

Work Location: In person

\nCompany Description

Pain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.

Company Description

Pain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.