Account Manager

Hybrid | At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking an Account Manager – Employee Benefits who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high‑touch experience for both clients and employees. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact – Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning – Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture – Work in a team‑oriented environment that values accountability, partnership, and The Collaborative Way Responsibilities Client Partnership & Risk Strategy Serve as the primary relationship owner for an assigned group of small group employee benefits clients Build strong, trusted relationships by proactively understanding client needs and anticipating potential issues Identify opportunities for growth within existing accounts and support client retention initiatives Develop and maintain a regular client communication cadence, including scheduled touchpoints Operational Excellence Prepare implementation plans and lead client onboarding to ensure a smooth transition and successful setup Manage renewal process deadlines according to established roles and responsibilities Assist clients with enrollments, billing, benefits administration, compliance, claims, and technical issues Prepare and deliver effective client presentations via virtual platforms or in person, as needed Maintain accurate documentation and follow up on client activity in a timely and organized manner Strategic Contribution Present annual renewal strategies and serve as renewal lead when assigned Leverage technical tools and quantitative data to support client service and decision‑making Provide input on new processes and workflows to improve efficiency and service delivery Collaborate closely with internal associates, carriers, and vendors to deliver consistent, high‑quality service Qualifications Required Experience in employee benefits, insurance, or a client‑facing account management role Strong communication and relationship‑management skills Ability to manage multiple client accounts and priorities in a dynamic environment High attention to detail with a strong customer service mindset Preferred Experience working with small group employee benefits clients Familiarity with benefits administration, compliance processes, and carrier interactions Comfort leveraging technology tools and data to support client service Core Competencies Detail orientation Accountability and follow‑through Collaborative mindset Client‑first thinking Compensation Salary range: $58,000 – $61,000 per year Benefits Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model This role is hybrid. Hybrid – 2 or fewer days in office. Professional Development – Alera Group Academy Role‑specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge‑sharing communities Licensure & Certifications (If Applicable) Active [State Life & Health License / Property & Casualty License / Series 6/7/65/66 / etc.] Ability to obtain required licensure within [X] months of hire Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. Location Type Hybrid – 2 or fewer days in office #J-18808-Ljbffr Alera Group, Inc.