Ford of Morristown Automotive Shop Dispatcher

Job Description

Job Description

AUTOMOTIVE SHOP DISPATCHER

Nielsen Ford of Morristown is seeking an Automotive Shop Dispatcher to coordinate technician work assignments and perform designated final quality checks. Working with our service shop team, you will keep repair workflow organized and unresolved concerns visible before delivery.

Job Type : Full-Time
Work Location : On-site
Schedule : Monday to Friday 7:30am to 5:00pm

COMPENSATION

Base Pay Range: $80k+ salary, paid weekly.

Compensation within the approved range will reflect relevant experience, skills, qualifications and other legitimate business considerations.  WHAT YOU'LL DO

• Assign repair orders based on technician skills, workload, parts availability, and approved priorities.
• Track repair progress and adjust assignments with service management as needed.
• Coordinate with advisors, technicians, parts employees, and leadership on delays or needed authorizations.
• Complete designated final checks and trained, authorized road tests.
• Document unresolved noises, vibrations, or other concerns and return them to the responsible service team.
• Monitor approved productivity and quality measures without compromising safety or workmanship.
• Protect vehicles, keys, customer information, and accurate repair records.
• Support technician coordination and coaching within assigned authority.
• Perform other related duties within your training and assigned responsibilities.

REQUIRED QUALIFICATIONS

• Working knowledge of automotive repair and diagnostic processes.
• Organization, communication, sound judgment, and the ability to coordinate technician work.
• Valid driver's license and a driving record acceptable under dealership insurance requirements.
• Dependable attendance, professional communication, and the ability to work the completed posted schedule.

PREFERRED QUALIFICATIONS

• Dealership dispatch, shop foreman, quality-control, technician, or similar experience.
• Experience directing or coordinating a technician team.

PHYSICAL & WORK REQUIREMENTS

• Perform an active shop role involving standing, walking, bending, kneeling, reaching, and working around vehicles and equipment, with or without reasonable accommodation. 
• Lifting requirement: 75 pounds. 
• Required protective equipment and safe-work procedures apply.

BENEFITS
Eligible full-time employees may have access to:

• Medical, dental, and vision insurance beginning after the completion of 90 days of employment, subject to plan terms.
• Company-offered life insurance, subject to applicable eligibility requirements.
• 401(k) retirement plan, subject to applicable eligibility requirements.
• Paid vacation after the applicable service requirement.
• Paid sick leave in accordance with applicable law and Company policy.
• Employee discounts on eligible vehicle purchases and services.
• Strayer University education benefits with online and in-person learning options, subject to program eligibility and terms.
• A professional, fast-paced, and team-oriented work environment.

Benefit plans, eligibility requirements, employee contributions, waiting periods, and coverage are governed by the applicable plan documents and Company policies.

PRE-EMPLOYMENT REQUIREMENTS
Employment is contingent upon satisfactory completion of job-related pre-employment requirements, including:

• Verification of a valid driver’s license and review of the applicant’s motor vehicle record.
• A background check conducted with the applicant’s authorization and in accordance with applicable law.
• Pre-employment drug and alcohol screening administered and evaluated in accordance with applicable law and Company policy.

EQUAL EMPLOYMENT OPPORTUNITY
Nielsen Ford of Morristown and Nielsen Automotive Group are equal opportunity employers. Employment decisions are made without unlawful discrimination based on race, color, creed, religion, national origin, nationality, ancestry, age, sex, pregnancy, breastfeeding, sexual orientation, gender identity or expression, marital status, domestic partnership or civil union status, disability, genetic information, military service, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities and for sincerely held religious practices, as required by law.

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