ITSM Analyst

Req ID:310626NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITSM Analyst to join our team in Alexandria, Virginia (US-VA), United States (US).Job Summary We are seeking a motivated and experienced individual to oversee and drive digital business initiatives for our IT Service Management (ITSM) contract. The ideal candidate will have a strong background in data analysis, digital transformation, and project management, with at least five years of experience in a relevant field. They will play a crucial role in implementing innovative solutions, managing client relationships, and aligning e-business strategies with client objectives to enhance service delivery, performance, and customer satisfaction. Key Responsibilities Responsible for collecting, cleaning, analyzing, and interpreting large datasets to identify patterns, trends, and insights that inform business decisionsGathering data from internal and external sources like databases, APIs, surveys, and web analytics.Identifying and correcting data inconsistencies, duplicates, and errors to ensure data quality.Performing statistical analysis using tools like SQL, Python, or R to identify patterns, trends, and correlations within datasets.Creating clear and compelling charts, graphs, and dashboards to communicate complex data insights to stakeholders.Developing comprehensive reports with key findings and actionable recommendations, presenting them to relevant decision-makers.Working with cross-functional teams like marketing, sales, and operations to understand business needs and identify relevant data analysis questions.Designing and maintaining data systems and databases to ensure data integrity and accessibility.Analyzing data to discover potential areas for process optimization and business enhancementLiaise with technical, operations, and customer service teams to ensure cohesive and efficient service delivery. Regularly inspect services and tickets to verify compliance with quality standards, including reviewing documentation and processes. Basic Qualifications: Bachelor’s degree.Education Equivalency: High School and 11 years of experience.Minimum 5 years of working experience.Minimum 2 years of experience in e-business, digital transformation, or a similar role within IT or service management. Minimum 2 years of experience leading multiple projects concurrently. Minimum 2 years of experience in e-commerce platforms, CRM tools, data analytics, and digital marketing. Ability to obtain and maintain Public Trust clearancePreferred Qualifications:Strong problem-solving skills with a results-oriented approach and the ability to manage ambiguity. Excellent client engagement and communication skills, with a proactive and collaborative mindset. Professional certification in project management (e.g., PMP) or IT service management (e.g., ITIL) is a plus. Familiarity with Agile and Lean methodologies. Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy) is advantageous. NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $98,912 - $148,368. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.comNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Posting Date:01/21/2025Department:Delivery NDFG - 1502050081