Residential Property Maintenance Supervisor

Job Description

Job Description

This is a Direct Hire Opportunity with the Client!

Maintenance Supervisor to join a leading Company located in the  Baltimore County, MD surrounding area.

Pay Rate : Starting at $26/hr to $30/hr- pending experience and size of property

Supervisors needed near:

Randallstown, MD

Windor Mill, MD

East Baltimore City

Housing is provided if needed - Rent is paid in full for up to a two-bedroom apartment. If an employee chooses a larger apartment or townhome, they are responsible for the difference in cost

**Use of your own basic tools are required for this role - wrenches, measuring tape, hammers, screwdrivers (6 in 1); pliers, outlet tester, multimeter, etc (list will be provided)

Job Summary: The Service Supervisor is responsible for overseeing the site team and ensuring the maintenance and repair of building systems, including electrical, plumbing, heating, ventilation, air conditioning (HVAC), carpentry, painting, and other systems. This role involves managing daily operations, maintaining preventative maintenance programs, and ensuring excellent service standards are met.

Responsibilities and Duties: (included but not limited to)

• Assist the Regional Manager in training and managing the service team effectively.

• Work with the Regional Manager to oversee capital improvement projects.

• Inspect the property, grounds, buildings, vacant apartments, and fire alarms as part of the preventative maintenance program and curb appeal efforts.

• Organize, delegate, and oversee the schedules and tasks of service staff, offering assistance when necessary.

• Maintain open communication between service and leasing staff to ensure seamless teamwork.

• Conduct timely and constructive performance evaluations for service staff.

• Guide and direct the team in accordance with company policy, providing discipline as needed.

• Ensure the service team meets daily ticket goals and responds to service orders within 24 hours of the initial call.

• Assist the service team in completing daily tickets to meet daily ticket goals.

• Assess building systems to plan work assignments and project schedules effectively.

• Keep records and notify the Regional Manager of all routine and emergency maintenance needs.

• Adhere to company policies, safety protocols, Fair Housing laws, and other applicable regulations.

• Track inventory levels and order supplies as needed.

• Ensure that make-ready units meet company standards and goals.

• Contribute to a spirit of teamwork at both the property and company levels.

• Be available for a 24-hour on-call schedule, responding to calls within 15 minutes and arriving on-site within 30 minutes when needed. Overtime may be required.

• Be available for winter weather events, including snow removal, salting, shoveling, and pretreating. Snow removal, salting, shoveling, and pretreating is mandatory.

• Maintain the maintenance shop in an organized and neat manner daily.

• Ensure the security of the property by keeping keys in your possession and monitoring the key box and key logs.

• Maintain pool/spa equipment, fitness equipment, and laundry facilities (if applicable).

• Schedule contractors as needed for repairs or services.

• Bring the necessary tools to complete all tasks.

• Complete and approve payroll for the site team.

• Perform other duties as assigned.

Qualifications:

• Extensive knowledge of building systems such as plumbing, electrical, and HVAC.

• Proficient with Microsoft Office or similar software

• Experience with Yardi Systems preferred.

• Experience with ADP Payroll preferred.

• Excellent analytical and critical thinking skills.

• Ability to identify issues and determine repairs.

• Excellent management and supervisory skills.

Requirements:

• High school diploma or equivalent.

• HVAC certification.

• 3 years of prior maintenance and supervisory experience.

• Ability to assess and diagnose building issues during property inspections and plan appropriate repairs or maintenance.

• Physically able to perform repairs as needed.

• Ability to lift up to 50 pounds.

• Valid driver’s license is required.

• Use of a vehicle for the duration of each scheduled shift is mandatory.