Transit Operations Lead — Schedule, Safety & Service

We are seeking an experienced Operations Manager to lead contract service operations in Austin, TX. This role ensures safety, efficiency, and customer service while managing the day-to-day transit operations. The ideal candidate is a strong leader with a proactive approach to problem-solving, team management, and operational improvements. Key Responsibilities Oversee daily bus service operations, ensuring compliance with schedules, routes, and policies. Coordinate with dispatchers, drivers, and maintenance teams for smooth service delivery. Provide leadership and support to drivers, resolving operational concerns. Monitor driver performance for safety, regulatory compliance, and customer service standards. Manage driver scheduling to maintain proper staffing and regulatory compliance. Analyze service performance and collaborate with leadership on improvements. Present route performance reports to clients and recommend enhancements. Participate in company leadership meetings, client meetings, and quarterly business reviews. Ensure full route coverage by securing driver support from other locations when needed. Oversee passenger reporting, incident response, and compliance efforts to maintain service and safety standards. Investigate and resolve client concerns, SLA issues, and driver performance matters. Implement staff performance metrics, coaching, and evaluations. Maintain accurate records and reports while ensuring compliance with regulatory and company policies. Work with the Safety Manager to develop and implement safety programs. Qualifications & Skills: Experience in transportation operations, logistics, or a related field. Strong leadership and team management abilities. Excellent communication and problem-solving skills. Knowledge of DOT, FMCSA, and transportation regulations. Proficiency in dispatch systems and operational software. Why Join Our Team? Comprehensive benefits package, including: Medical, Dental, and Vision insurance with company contributions. Life & AD&D Insurance, Voluntary Accident Coverage, Critical Care, EAP, and Legal Shield. Secure Your Future: Join our 401(k) plan with a 4% match, vesting after 90 days. Paid Time Off Paid Holidays Education / Experience: High school diploma or equivalent Minimum 2 years’ experience managing staff of ten or more. Minimum 2 years’ experience dispatching in transportation industry. Two (2) or more years of recent (within the last 5 years) and relevant direct experience managing the operations of regularly scheduled fixed route public transit service similar in scope, size, and complexity of the work. Preferred Bachelor’s degree in Transportation, Logistics, Business, or related field Experience supervising staff in multi-shift, multi-site environment. #J-18808-Ljbffr First Class Transportation