Sales Engineer

Title - Sales Engineer

Location - Knoxville, TN

We’re seeking a Sales Engineer with a strong technical background and a passion for designing impactful solutions that drive customer success. This role is a key part of our sales organization, supporting revenue growth and delivering exceptional customer experiences.

Key Responsibilities

Pre-Sales & Solution Design

• Engage with prospects to assess network needs and design tailored solutions.
• Deliver technical presentations and product demos (e.g., SD-WAN, Firewall, Hosted Voice, Cloud).
• Collaborate with Sales to develop strategies that leverage Segra’s fiber infrastructure.
• Ensure proposed solutions align with Segra’s network capabilities and implementation standards.
• Train and educate the sales team on Segra’s products, services, and industry trends.

Post-Sales & Technical Support

• Gather technical documentation and collaborate with customer and internal teams post-sale.
• Act as a liaison between Sales, Product Management, and Engineering to share field insights.
• Create network diagrams and detailed scopes of work for customer and internal use.
• Provide ongoing technical consultation to foster long-term customer relationships.

Qualifications

• 3–5 years of experience in telecommunications or a related technical field.
• Strong presentation, communication, and listening skills.
• Solid understanding of network transport delivery and design.
• Experience with WAN, MPLS, SD-WAN, Cloud Services, Firewall, UCaaS, SIP Trunking, PRI, and Wi-Fi.
• Industry certifications in Route/Switch, Cybersecurity, or Data Center/Cloud technologies.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $90,000 - $110,000 + commission

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.This ideal candidate will partner with Account Executives to find, contact, and follow-up with prospective clients. Once they discover the client's needs, they will discuss our product's technological capabilities and business value with the client. The ideal candidate should be able to clearly articulate highly technical concepts to all prospective clients.