Bilingual Customer Service Representative

Farm Fresh To You Bilingual Customer Service Sales RepresentativeWe're Farm Fresh To You, an organic and family-owned farm revolutionizing the food system by delivering boxes of produce and artisanal products directly to your door. Our mission is to bridge the gap between grower and consumer – we believe strongly in knowing your farmer and having the ability to track your food's path from vine to plate. It is our mission to empower healthy eating and nourish communities with our beyond organic philosophy – a philosophy that prides itself on both environmental and economically sustainable practices.Be part of a rapidly growing company that stands behind you 100% and truly believes in our mission to provide fresh, organic fruits and vegetables to families in your area. We pride ourselves on almost 45 years of feeding our local community while reducing our carbon footprint. Are you passionate about environmental justice? Nutrition? Farm equity? A transparent food system? If so, we hope to hear from you!We are seeking a dynamic and customer-focused Bilingual Customer Service Sales Representative to join our team. The ideal candidate will be fluent in Spanish and English, with a passion for helping customers, closing sales, and building long-term relationships. You will be the first point of contact for customers, assisting with product inquiries, resolving concerns, and offering relevant products and services to meet their needs.Key Responsibilities:Handle inbound and outbound customer calls, emails, and chats in both Spanish and EnglishProvide product/service information, resolve issues, and ensure customer satisfactionIdentify customer needs and recommend appropriate products or servicesMaintain accurate records of customer interactions and transactions in the CRM systemCollaborate with internal teams to resolve customer issues efficientlyStay up-to-date with product knowledge, promotions, and company policiesQualifications:High school diploma or equivalent (Associate's or Bachelor's degree preferred)Fluent in both Spanish and English (written and verbal communication)1+ years of experience in customer service and/or salesStrong communication, problem-solving, and interpersonal skillsAbility to multitask and work in a fast-paced environmentProficient with computers and CRM softwarePreferred Skills:Experience in a call center or similar environmentExperience in Food and Agriculture, Health, Wellness or NutritionPositive attitude and team playerUpsell and cross-sell products to meet or exceed sales targetsClosing deals effectivelyConfidence in presenting products/servicesHandling objections professionallyBenefits:Health, dental, and vision insurance401K with company matchProfessional development and training opportunitiesBase pay plus commission40% Employee DiscountLife InsuranceHealth Savings Account (HSA) and Flex Spending Account (FSA)40% discount on your own service with Farm Fresh to You