General Manager

Job Description

Job Description

Freshen Up Your Career in Retail Leadership!

At Sudden Service, we are a part of your community, and for hundreds of local workers, we are a first job, a fresh start, and a future career path. Sudden Service is continuing to build out an amazing team of General Managers, and we want you to be a part of it. We have been recognized as a top employer for the last 6 years in a row, so join us to keep the streak alive!

We are seeking customer service-driven and dedicated team members interested in beginning or continuing a career in the Retail C-Store Industry. Our diverse employee community includes full and part-time students, second jobbers, retirees, veterans, and persons with disabilities from various backgrounds, religions, and ethnicities. To be a successful leader with us, you must be adaptable, accepting, and accountable.

As a General Manager, you will be responsible for leading the day-to-day store and financial operations of a multi-million dollar business. As with any leadership position, General Managers are expected to have relatively open availability to support the needs of the business and effectively serve our guests. You will receive in-depth training on all facets of the business while shadowing some of our most experienced General Managers so that when you hit the floor for the first shift, you have the tools necessary for success. Our GMs develop and deploy a mix of skill sets, including marketing strategies, technology troubleshooting, financial analysis/reporting, sales tactics, leadership methodologies, workforce planning, inventory management, supply chain solutions, vendor management, recruiting approaches, human resource functions, and safety compliance.

• Day Shift: 6 AM - 4 PM (1st Shift)
• Monday through Friday, with weekend on-call availability expected.
• Expected 50-hour work week.
• Overtime Exempt Status.

• 18+ years of age
• 3+ years' recent experience in retail, restaurant/foodservice, or hospitality industry
• 3+ years' recent experience directly supervising staff
• OR any equivalent combination of education and experience
• Ability to work at any location within a 30-mile radius of your home

• Weekly Pay
• Quarterly Bonus Potential
• Ongoing Leadership Development & Training
• 401K Matching
• Affordable Healthcare Insurance
• Paid Time Off
• Healthy Meal Perks
• Fuel & Store Discounts
• Tuition Reimbursement up to $2500
• Pet & Life Insurance Programs
• Aggressive Referral Bonus Program
• Internal Preference for Promotions

Pay Range: $47,000 - $52,000 Base
Base compensation for Sudden Service is based on many factors such as experience, store location, and sales volume of the store. This can result in a wide range of pay.
Bonuses are paid out quarterly. The bonus pool is calculated based on store profit factors. The General Manager and Assistant Manager(s) both receive bonuses, with the General Manager receiving 60% of the bonus pool.

• Directly supervises and bears responsibility for all aspects of store operations for multiple shifts
• Ensures "best in class" service is extended to all guests
• Leads in delivering programs to maximize the guest experience
• Engages in educating guests about the Sudden Service offer
• Provides leadership and direction to the assistant management team
• Acts as a role model for all elements of the company Mission, Vision, and Core Values
• Creates the environment necessary to support the store culture
• Attracts, recruits, interviews, and hires staff aligned with the Sudden Service culture and values
• Trains, retains, motivates, and leads a capable store team
• Is knowledgeable about Sudden Service products, services, policies, and procedures
• Works opposite hours to the Assistant Manager
• Provides ongoing feedback and operational metrics/data to the District Manager
• Maintains staffing levels to meet Sudden Service standards of business readiness
• Communicates effectively with Retail Leadership, HR, Marketing, Accounting, IT, Maintenance, and Legal teams
• Ensures inventory levels, freshness, and product rotation standards are maintained
• Maintains Sudden Service interior and exterior image standards
• Ensures all required health and safety policies are met

• Bachelor's Degree in Business Administration, Marketing, Hospitality, or a related field
• 5+ years' experience in C-Store and/or food service environments
• 5+ years' supervisory experience
• Intermediate experience with Microsoft Office products, especially Outlook and Excel
• Passion for accountability and self-awareness
• Desire for a long-term career in retail
• Bilingual applicants are encouraged to apply

Our parent company, Tri Star Energy, is a growing local family-owned company with over 2.5K employees and nearly 200 locations based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are a premier convenience retailer and one of the leading fuel providers in the Southeast. Our retail brands are well known throughout the region for providing a differentiated food and fuel experience that is second to none for our #1 priority: our Guests.

Tri Star Energy's mission is "To build lasting relationships by serving our community." Join our awesome team today and help set a new bar for an industry on the rise!

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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