Retail Sales Associate

Overview Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, apply now and take the next step towards a rewarding career! Compensation and Working Conditions The starting base compensation for this position is $18.00 to $23.02 hourly. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law. This position is eligible to earn incentive pay , with an average payout of $162.00 - $389.00 per month. Store hours from Monday to Friday, 8 AM to 6 PM, and Saturday, 8 AM to 5 PM; 37.5 Hour Work Week No Sundays! Full‑time Retail Associates can accrue up to three weeks of paid time off during the first year. Location Address: 7065 Minstrel Way, Columbia, MD 21046 Responsibilities Consistently up‑sell and cross‑sell AAA products such as new memberships, credit cards, and insurance referrals. Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks. Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery. Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable. Qualifications Required previous sales and customer service experience, with an ability to drive results and exceed expectations. Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships. Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast‑paced retail environment. Notary Public designation or willingness to obtain with 6 months of employment. Basic geography knowledge is beneficial. High school diploma or equivalent required. Satisfactory pre‑employment and post‑employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position. Benefits Medical, Dental, and Vision plan options. Up to 2 weeks Paid parental leave. 401(k) plan with company match up to 7%. 2+ weeks of PTO within your first year. Paid company holidays. Company provided volunteer opportunities + 1 volunteer day per year. Free AAA Membership. Continual learning reimbursement up to $5,250 per year. And more! Check out our Benefits Page for more information. ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. #J-18808-Ljbffr