Market & Product Expansion Associate - Payments

Job Description

Be the catalyst for expansion as you pioneer product growth and dive deep into market trends, shape offerings, and ensure compliance. 

As a Market and Product Expansion Associate in Global Payments Product Commercialization, you support the testing of regulatory requirements for our products. As an emerging member of the Market and Product Expansion team, you gain skills and experience to grow within your role while working across the organization to enable the product and market strategy.

Job responsibilities

• Support the development and execution of go-to-market and commercialization strategies for SMB payment products and features across the U.S. and Canada 

• Conduct market, competitor, and customer research to identify product enhancement opportunities, target market needs, and product-market fit 

• Develop, launch, and maintain sales enablement, training, and support content aligned with new product and feature releases 

• Manage and govern training materials, sales collateral, and documentation repositories to ensure accuracy, compliance, and adherence to control standards

• Lead commercialization activities for smaller product enhancements and support larger product launches and market expansion initiatives 

• Partner with Product, Analytics, and Commercialization teams to define success metrics, monitor pilot performance, and track launch results against business objectives 

• Review and enhance banker, partner, and client-facing materials to drive product adoption, self-service utilization, and sales referrals 

• Communicate product strategy, commercialization plans, and launch readiness updates through stakeholder forums, training sessions, and presentations 

• Support regulatory, risk, and compliance activities by following testing procedures, contributing to control frameworks, and identifying process improvement opportunities

• Ensure adherence to commercialization governance, documentation, and annual control review requirements

 

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in Product, Technology, or Project Management
• Emerging knowledge of risk management and controls, regional and local nuances, and governance requirements
• Strong analytical skills with the ability to interpret data and make informed decisions
• Proficiency in Microsoft Word, Excel, and PowerPoint

 

Preferred qualifications, capabilities, and skills

• Strong attention to detail within presentation formatting and copywriting
• Experience in product commercialization and customer experience enhancement
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Ability to manage multiple projects simultaneously and meet deadlines
• Familiarity with small business payments and related technologies
• Creative problem-solving skills and adaptability to changing market conditions
• Experience with SharePoint, Monday.com, Tableau, and content management systems

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.