Manager, Consumer Insights

Overview Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Manager of Global Consumer Insights, Coach, is a member of our Strategy and Consumer Insights team and is responsible for supporting Tapestry's consumer insights roadmap and innovation strategy across the brand. The role has high visibility in the organization and regularly interacts with Coach and Tapestry leadership across the organization. This role will report into the Senior Director of Consumer Insights, Coach. Responsibilities Support the Consumer Insights roadmap for Coach in order to drive the brand's growth goals and objectives in the coming years Manage custom qualitative and quantitative research from end-to-end, collaborating with brand functional partners and external agencies to ensure objectives are met Utilize a mix of custom research, syndicated data, and social listening tools to answer key business questions Leverage learnings from transversal studies (e.g. Brand Health, attitudinal research) and present recommendations to senior leadership Develop clear, concise presentations and recommendations rooted in consumer insights to influence leaders across Coach and Tapestry and formulate actionable brand strategies Help build a world-class consumer insights function that creates lasting consumer relationships to power global growth Qualifications 5+ years of professional experience, preferably in a consumer-focused, data-driven role Strong technical mastery of research methodology and fundamentals, with expertise in qual / quant methodologies from design to execution Excellent analytical skills, proven ability to translate learnings into actionable insights Intellectually curious and creative, strong interest in consumer behavior and trends Highly self-motivated/self-directed and able to excel in ambiguity Innate drive for actionable and tangible impact on the organization Demonstrated ability to work effectively within a highly matrixed organization and with external agency partners and suppliers Excellent written and verbal communication skills Good storyteller - succinct and impactful for senior audiences Highly adaptable, works well in an environment of change Outstanding professionals Bachelor's degree required; advanced degree a plus Experience within retail, fashion, or consumer brands; client-side experience preferred Strong foundation in customer analytics and data-driven strategy development Outstanding initiative, follow through, ability to get things done Creativity, outside the box thinking, innovative Strong team player mentality, supporting cross-functional workstreams Our Competencies Courage: Doesn’t hold back anything that needs to be said; provides direct, complete, and "actionable" feedback Creativity: Comes up with new and unique ideas; makes connections among notions Customer Focus: Is dedicated to meeting expectations and requirements of internal and external customers Dealing with Ambiguity: Can cope with change and uncertainty Drive for Results: Exceeds goals and pushes for results Interpersonal Savvy: Relates well to all kinds of people and builds effective relationships Learning on the Fly: Learns quickly when facing new problems and adapts Our Competencies for All People Managers Strategic Agility: Sees ahead and articulates credible visions and plans Developing Direct Reports and Others: Provides development opportunities and constructive feedback Building Effective Teams: Creates morale and fosters open dialogue Equal Opportunity and ADA Information Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Americans with Disabilities Act (ADA): Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $120,000.00-$130,000.00 Benefits Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits. #J-18808-Ljbffr Tapestry