Member Specialist

Position Summary Support and engage members by providing helpful customer service and ensuring a safe, organized shopping experience. Act as the primary point of contact in the checkout area and throughout the store, handling transactions, returns, and member inquiries. What You’ll Do Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam’s Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas by acknowledging members, verifying membership cards, and identifying member needs. Assists members with purchasing decisions, locating merchandise, and transporting items. Zones and organizes merchandise to maintain a safe shopping environment. Maintains exit areas by reviewing member receipts, acknowledging members, and identifying member needs. Protects Sam’s Club assets by observing and communicating potential criminal activity in accordance with company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures and ensures compliance with company security and safety practices. Assists with training new Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program roll‑outs, and provides continuous learning and process improvement opportunities. Ensures the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity through action plans, the Open Door Policy, and consistent application in business processes. Completes work assignments and priorities by using policies, data, and resources, collaborating with managers and co‑workers, identifying priorities, deadlines, and expectations, communicating progress, and recommending improvement opportunities while adapting to change. Minimum Qualifications Retail experience, including operating front‑end equipment (e.g., cash register). Experience working with mobile retail applications. Preferred Qualifications None listed. Location 15 TEXAS STATION CT, TIMONIUM, MD 21093‑8263, United States of America Benefits At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live BetterU is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Equity and Inclusion Walmart, Inc. is an Equal Opportunity Employer—By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people. #J-18808-Ljbffr