Collision General Manager

FL Jacksonville-Tresca Rd - 123097. The General Manager is responsible for providing an exceptional customer experience while leading and maintaining the day‑to‑day operation of the Store in compliance with established policies and procedures. They plan and implement daily operations of the Collision Center to meet KPI’s and insurance metrics, coach and empower team members, and promote the highest quality standards of professionalism. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Prepare and manage the annual and monthly operating budget of the collision center. Forecast, target and track monthly sales, profit and expense objectives. Deliver formal annual performance reviews and informal monthly performance reviews. Monitor and maintain all A/P and A/R relating to the Collision Center. Maintain a clean and organized repair facility at all times. Monitor all maintenance required for all shop equipment, including the paint booth. Provide training for all staff as necessary. Ensure all staff wear proper safety gear and adhere to dress code. Open and close the facility daily as per established procedures. Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates. Manage all estimates to ensure labor mix is within established standards. Manage store capacity. Lead and manage all repair facility personnel. Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings. Attend training, information sessions and workshops recommended by Senior Leadership Team. Store CSI performance review and follow up within 24 hours. Education and/or Experience Required Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role. Required Skills/Abilities Attention to detail and a high degree of accuracy. Ability to consistently demonstrate a successful client experience. Communicate clearly both verbally and in writing. Ability to motivate others utilizing effective coaching tools and management skills. Compensation Details Annual salary: $75,000 – $106,000 / Year (commensurate with skill, education and experience). Bonus opportunities tied to individual or business initiatives. Physical demands of the job must be met to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. #J-18808-Ljbffr