Senior Specialist, Customer Solutions

What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO 2 years related experience or equivalent combination of education and experience Preferred qualifications 2-4 years of logistics or transportation experience Pay, benefits and more Competitive compensation package Full health insurance benefits are available on day one Life and disability insurance Earn up to 13 days of PTO over your first year 9 paid company holidays 401(k) option with company match Education assistance What you’ll do on a typical day Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services Understand your customers’ requirements and commit yourself to the oversight necessary to ensure success Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible Provide feedback and ideas for process improvements We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. #J-18808-Ljbffr