Band 3 Administrator | Royal Free London NHS Foundation Trust

Band 3 Administrator | Royal Free London NHS Foundation Trust Company: Company: Royal Free London NHS Foundation Trust The role of an administrator is to provide administrative support within Community Adult Therapy services including Physiotherapy, Nutrition and Dietetics. Speech and Language Therapy, Bone Health and Community Stroke Rehabilitation Team. The post holder will be the first point of contact for patients and clinicians and will be expected to work with some independence using own initiative with minimal direct supervision. Location: Your normal place of work will be with the Community Therapies Services at St Michael's Primary Care Centre, Gater Drive, Enfield, EN2 0JB However, you may be required to work at any other location of the Trusts interests, including travelling to appropriate meetings, outside of the borough. To be able to work independently using own initiative, with minimal direct supervision. To be able to use own judgement in determining the urgency and priority of patient calls and pass these on to the appropriate team. To identify own training needs on a continual basis and participate in the KSF review process yearly. To carry out any other duties, with the scope of the post, which may be allocated from time to time. North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other IC's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an IC infrastructure for making shared decisions and agreeing shared approaches. We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities. To take referrals and messages ensuring they are logged and passed on to the appropriate clinician in line with indicative urgency. To liaise with patients and their carers, relatives, Social Services, members of the Primary Health Care Team and any other agencies as appropriate, maintaining confidentiality and treating all situations withsensitivity and tact. To record referrals and retrieve patient information using the RIO Data Management system. To report duplicates and highlight errors to team leader. To ensure clinic lists are fully booked. To administer appointments, receive patients and contribute sensitively towards resolution of problems that may arise with patients or their carers. To disseminate other information to clinical teams and managers as requested. To organise referrals to other agencies under the direction of the senior clinician/admin team leader and in line with department protocols. Produce regular statistical, performance information and to provide patient information on an ad hoc basis for management as requested for audit etc Maintain monthly E Roster duties as requested by Line manager. Collate and return travel claims and expenses as required by line manager. To ensure that the environment in which people are received promotes a high quality patient experience. To provide non-clinical advice to patients, carers and members of the public eg: displaying patient information leaflets etc. To process deliveries and monitor invoices as directed. To be responsible for maintenance and archiving of patient records. To be responsible for ordering, maintaining stocks and stationery supplies as required. This includes ordering specialist equipment as directed. To type correspondence as required. To carry out general photocopying and scanning and retrieving patient records. To report and follow up maintenance problems with the appropriate department and to arrange for service and repairs of equipment. Receive and distribute incoming and outgoing mail and any correspondence, includingreferral & discharge information. Ensure the effective storage of information through the design, implementation and maintenance of an efficient filing or IT system, which complies with Trust policies on recordkeeping. Attend team and other meetings as required. This advert closes on Sunday 30 Aug 2026 #J-18808-Ljbffr Allscreens Nationwide Ltd